Iroha Grand Hotel Matsumoto Eki-Mae

Overall satisfied. Will stay again if come back. Just some confusion on taxi call service when a female staff can call me a taxi twice during the night time but the other day at same time (8-9 pm) a male staff said not possible due to busy time. So I have to walk to the bus station to grab one myself.

We stayed here twice during our stay in Japan. Rooms have everything you need and great breakfast!

Fair location due to the distance between the JR station and the hotel. However, the location is still good for walking around the city. Nice staff and service. Comfortable room.

Breakfast is fantastic with high quality. Free ramen or ice cream every night, starting from 8 pm. Room is quite small as Japanese standart. Car park building locates near hotel around 2 blocks with 1200 yen/night parking fee, pay at hotel. However, you can park in front of the hotel for a while when checking in and out. Overall is great and reasonable price.

We booked non-smoking rooms from the internet. Total 5 rooms. When arrived, they were slow. Then gave us 5 rooms keys. It was on the 6th floor, once the lift opens up, the smell of cigarettes gushed through. We went down and asked we booked non-smoking rooms. Front desk insisted our rooms are non-smoking, it is just that they have a smoking booth on the 6th floor and they could not control the guests, so the whole floor is filled with cigarettes smell. Even with that, she insisted the rooms are non-smoking. I do not think she understands what it means by non-smoking. After some 5 minutes, she sternly told us we cannot cancel nor change as we have booking non-smoking room (with smoking booth). I opened my phone app and showed her - it says non-smoking room - there was no mentioned of smoking booth. Surprisingly in Japan, there are front desk service behaving as such. Out of no choice, we had to tell her strongly that we insisted on non-smoking room, she can put 5 of us in different levels but we want to have non-smoking levels. Then after 20 mins or more, she finally changed all our rooms in different floors. Originally we arrived happily, but by now, the mood is gone due to such poor service.

- Nice service with hotel staff and clean room - Only the room view have corridor outside, it is lack of privacy

We like this new hotel. It’s super clean, and the front desk staff are v friendly. Its location is v convenient to travel back to / from the stations and also easy to access lots of restaurants and shops. Will definitely come back next time when we visit Matsumoto.

location is quite near to the station, and there are convenience stores and fast food shops nearby

The hotel mistakenly allocated my room to another guest and all rooms were fully occupied, the staff offered fully refund or rearranged another other for me. They did wrong but tried the best to compensate.