Homewood Suites by Hilton Toledo - Maumee

It’s not clear who is writing the positive reviews about this place. This hotel is generally in dis-repair and not up to the Homewood and Hilton brand standards. My wife booked this hotel for me as we normally can count on everything being nice. And, we normally read the reviews in detail. Our mistake. Just avoid the place and go elsewhere if possible. I plan to drop a review to Hilton. I never ask to be compensated for poor performance in service situations, but this time I will be making an exception. It was half of what one would expect.

We paid alot of money for a 2 bedroom suite with fireplace that NEVER worked. Remote for TV in one bedroom was not there. These were all reported to.manager. *Broken dresser drawers that wouldn't open. *Fold out couch bed was all springs. Had to use 4 blankets before putting a sheet on it to sleep on. *Fireplace never worked the entire 7 day week. Manager knew of this too. *No one showed up EVER for the entire 7 days to change our sheets or bring us clean towels. We had to go look for and find someone EVERY.SINGLE.DAY TO GET CLEAN TOWELS. *One of the showers never drained good, so we would have to stand in inches of water while showering. *Kitchen sink leaked on top at base when you turned it on, so we would have to put a towel there because it got the kitchen counter soaking wet. 6- Refrigerator/freezer not COLD enough. We had to throw all of our food away. Ice cream was very soft instead of frozen. 7-Bathroom sink in one bedroom had a broken drain. 8-Bathrom fan broken and it made a loud racquet when it was on. *Manager who came to our room about these issues only had the dresser replaced and bathroom fan replaced (days later). *Spent alot of time cleaning (the room was not clean...dirty q-tips and food along edge of wall an throughout room cobwebs/dust webs all in corners of walls) instead of enjoying vacation time. *Problems/issues were ignored except dresser replaced and bathroom fan replaced *Spoke to Hilton a few times over this (again, having to deal with this and spending time on these issues instead of enjoying our time) to be told to go through the manager there (which was pointless). Finally spoke to someone at Hilton Corporate after given the Hilton corporate number.... I was told that the manager there put in notes that the issues/problems were taken care of (that was 100% false). Manager lied to corporate about this. The room and week stay here was terrible! This was at 1410 Arrowhead Dr. Maumee, Ohio 2 Bedroom/Suite

Beware of the unsafe bathtub. The bathtubs have a high slant on the sides with and smooth sides. Huge fall hazard (personally experience). Never seen such a thing at a hotel. When addressed with the staff, they said all rooms have the tubs of doom and they get frequent complaints. Would not stay there again just for that reason. The sofa bed had no bedding in the room. Room didn’t seem particularly clean.