Sunset Reef Resort & Spa

I recently stayed at this hotel and was thoroughly disappointed with the entire service. The hotel doesn't even deserve a single star. The room was mediocre and lacked basic cleanliness. The food was terrible with very limited variety. The restaurant itself was disgusting and unhygienic. My whole experience was disappointing. I wonder how this hotel is still operational and how people are still making reservations here. I would not recommend this hotel to anyone.

One of the worst experience at a "hotel". Nearer to a guesthouse grade! Go at your OWN RISK.... The first day we wanted to leave the hotel asap....(the staffs are all jack of all trade) 1. There is no one to bring your luggage to the room as the receptionist tried to do it 2. The room was not that clean....pillows etc seemed to have been hand washed at best and there were "traces of dirt" left from previous occupants. 3. The restaurant was old but worse it lacked hygiene....the housekeeping staffs were also cooks, waiters, gatemen etc. Food was prepared under a "tent" in the car park. 4. Rats everywhere, the kitchen utensils were often dirty as they were washed just behind by 1 person. 5. Food lacked variety and often in LIMITED edition! Eg breakfast: some french fries, sausage if available, baked beans, 1 or 2 varieties of fruits at best or nothing at all, the omelette was being done in a pan which has not been washed for years with carbon deposits clearly to be seen....you often need to ask the staff for food as it is vert limited and you may even need eg to take 1 piece of chicken to ensure other guests can eat as well. Not value for money and those who put 5 stars are those who have been able to have eg the food first before it is finished or have received a complimentary drink from the staff to calm them down! Go and see for yourself

VERY DISAPPOINTED!👿👿 The package is supposed to start at 10h00. We were asked to have a seat and got refreshments and the cocktail was served in paper cup. We were told to wait until a hotel staff comes to take us to the hotel. We wasted 45min waiting for them and when we gt into out room, the bottle of water was dirty. Arriving at the restaurant, to our disappointment there was barely any varieties of food. We had an only rice, la dop gros poids, lettuce, little bit of salad poisson, 2 Farata per persons, la dop poule barely remained. The dessert was just a mess. No one to clear the table, had to do it myself. All these just to summarize our bad experience for this day package. I would not recommend this hotel for a day package . Best Regards,