Mulranny Park Hotel

A relaxing break for 2 nights. We had a package B&B and one evening meal. The food in the restaurant was lovely we had a very enjoyable meal and breakfast was relaxed with a great view of the bay. The hotel was just on Monday as it was a bank holiday , on Tuesday it was lovely and peaceful. The bar was very quiet on Tuesday evening we enjoyed a drink there. They have a very well equipped leisure centre and it’s a great central point to enjoy Achill, Mullranny and Wild Nephin.

Our stay at the Mulranny Park Hotel was far from the relaxing weekend getaway we had hoped for. We arrived expecting a peaceful time with our kids and one on the way, this was not the case. When we checked into our room, I found it odd that the sofa bed wasn't made up, and there were no blankets, but I figured it was something we could handle later. We also noticed a significant gap in the window, making the room quite cold. We went out for dinner and I decided I’d mention the window issue at reception. The receptionist was pleasant and said maintenance would be available the next morning at 9:30, though there was nothing they could do that night, which I accepted. When we returned to the room and tried to open the sofa bed, my husband couldn’t manage it. At this point, the blinds were banging against the window due to the draft. I called reception again, and the duty manager, along with another staff member, came up with blankets. It took both of them to get the sofa bed open, only to find it was broken. We also showed them the window issue, and to stop the blinds from banging, we had to wedge boots against them. The duty manager apologized, said it was embarrassing for them, and offered to move us the next day, which we agreed to. The next day, we moved rooms, and initially, everything seemed fine. However, later that night, water started leaking from the spotlights, flooding the room. At this point, we had truly had enough. The receptionist asked me to send photos and videos to the general manager, which I did. She even mentioned, when we checked out, that she had no words to express how bad the situation was. We paid in full, hoping the general manager would contact us, but after several emails and a phone call, all we received was a vague response saying they would investigate. No apology, no acknowledgment of the issue. This was in February. What was most disappointing was the complete lack of acknowledgment from General Manager Paul regarding how unacceptable this experience was. When my husband called, he was told we needed to appreciate that the hotel was housed in a 200-year-old building. While we understand that, we did not pay for substandard, unacceptable rooms.

Restaurant for lunch at hotel, not busy, limited menu but sufficient to suit most tastes. Ordered Cajun chicken wrap and fries. Can’t understand why any chef thinks hot lettuce works….. in a chicken wrap!…..really disappointing!. Tea was freezing. Laura Hill (Dublin)