Hotel Hopps

Ciro was the highlight of our stay. His energy was incredible and he was so kind. His entertainment varied from aqua gym to dancing to singing performances in the evening. He was so enthusiastic and had a clear passion for his job. Thank you Ciro for making our holiday so special

The hotel from reception looked quite pleasing, but that was before all the dramas began to unfold. So, all inclusive, does not in fact include all inclusive. Food is included but only wine, beers, soft drinks and local Rum and Gin is included in all inclusive up to 10pm. If you want anything else its additional costs, Wi-Fi is also an additional cost. The rooms were okay clean, but the beds looked like something out of a Hostel or prison, extremely small and uncomfortable with springs that shot straight into your back. Bedding were just sheets with one pillow that was so flat you may as well not have one, the icing on the cake was the extremely rough blankets that were situated at the bottom of the cupboard. The room contained no freshwater bottles which for a 4-star hotel is absolutely shocking. The shower in the bedroom was an experience, the hose was damaged, and the water was going everywhere, they came to replace it and changed the shower head for some reason to one that did not fit the wall fitting, but that wasn’t the worst of it all, the shower head that they replaced was broken so water splashed everywhere. We gave up at that point and decided to live with this drama. Food was awful. But the worst to be seen was the wine that came from a dispenser. We are in Sicily with lots of vineyards and you are using wine out of dispensers that tasted like vinegar not even fit for consumption. It was decided then that eating at the hotel was not an option and that if we want to have a good meal we would have to eat out. The food was extremely poor, breakfast, lunch and dinner with not many options for fresh salad and fruit which surprises me. Even something as simple as a fresh orange juice was impossible. The coffee was so bad you could not drink it, no option for people that cannot have dairy milk, or even if you are wheat intolerant. The only decent food was the fresh pizza that you could order but again this contained cheese from cows with no other options even though we tried to ask for goat’s cheese. I was really shocked as being in Sicily, fruit, wine, coffee and food should be exceptional, and they were when we went out for meals so just the hotel that did not live up to any expectations. The entertainment was loud and awful, even early in the morning. We have come on a short break to relax and enjoy ourselves not to have to listen to someone screaming at the top of their lungs at 08:00 in the morning. This hotel is not a 4-star hotel I would rate it more like a 2-star hotel, we all travel a fair bit and have to say this is by far the worst hotel we have stayed up and if we had known a bit more about the area would have moved hotels.

It was very clean, with daily room clean, sheets and towels changed. Beds not too bad although pillows are rubbish. Luckily we got a room with a balcony and pool view (although very small) 2 chairs so we could sit outside, without balcony you would be goosed. Very noisy hotel with loud music most of the day up to midnight. Entertainment repetitive. Food in main eating area awful and very repetitive, pizza restaurant good (we lived on Pizza and burger). Poor location so need a car, a few restaurants in the area mostly serving seafood (which I don't like), nearest clean beach 15 min drive, seafront near hotel full of rubbish. Parking gets bombed out so you have to be back early to get a spot. Coffee shop next door was amazing and done lovely sandwiches and icecream. Stay well away from Friday to Sunday as you will NOT get a sun bed as its the italians weekend get away and management prefer to accommodate the locals as oppose to any other nationalities.

cheap room pillows thin matras hard terrible tv, pizza oven great food terribel ,no beach in front ,drinks to sweet en not nice only draft beer is good , pool ok no towel service ,cleaning is top ! staff very friendly ,only this time never go back

The personnel is amazing, the hotel is two stars instead of four, and the food and beverages are the worst I have seen in any hotel in Europe. You can choose to stay at this hotel for just one or two days, but please do not reserve an all-inclusive room.

My partner & I have recently just got back from a long weekend here. Unfortunately we was both surprised at the fact the hotel was given a 4 star rating. We have been to lots of 4 star hotels and they have been much better than this. The main disappointment for us would be the all inclusive buffet, there was hardly any choice and if you was a fussy eater you would really struggle. The choice of the all inclusive drinks was poor too! Rooms were basic but clean and tidy. It served a purpose for us but it isn’t somewhere we would recommend.