Hotel Rivage Taormina

態度比較好，房間偏小，早點豐富，離風景區遠＇離火車站距離近

很好謝謝啦

Everything perfect starting with the staff especially the receptionists Tina,Guiseppe,Andre,and the restaurant manager Fillipo. Very clean and the food is amazing. Bus stop to Toarmina central is 5 minutes walk and so is the train station.

the worst. experience in decades of travellling. The hotel blatantly misrepresents itself in many ways. First, the is a huge building site behind it, with lots of noise and dust.Which room did he offer us? The room closest to the building site, of course! Total joke. Then the swimming pool is tiny and in shade. There are no loungers or chairs round it, despite *********** showing loungers and chairs.The manager couldn't explain that, simply saying they didn;t allow furniture near pool.This is blantant misrepresentation. The adjacent area was nest to the road, where the site lorries passed every few minutes, making extreme noise and throwing up dust. There is a pool across a road, but this only had deckchairs, no loungers.And you had to wear a swim cap! He said it was compulsory in Italy.This is a lie, as we've been to Italy 22 times and never had to wear a swim cap. Ca you imagine having to wer a cap that lots of strangers have worn before? We asked for a refund but were point blank refused.Luckily I have got all my money back via my card merchant. DO NOT EVER THINK OF STAYING HERE.IT'S TERRIBLE.

We have had an amazing stay here. The staff are so friendly and welcoming. One day it rained and they gave us umbrellas to take for the day which I thought was very kind. Room was spotless and has really good air con and a comfy bed. The beach is lovely and you get free sun loungers with an umbrella. The pool areas are clean but we didn’t use them as we do prefer the beach. There’s lots of nice restaurants and bars within a short walk and if you would like to visit other areas it’s really easy and cheap to catch the bus. I would definitely stay here again and have enjoyed being here.

Where do I start… Firstly I’d like to say I didn’t even get to stay in the hotel. I had 2 flights cancelled back to back which meant my holiday was cancelled. I am aware this is not the hotels fault BUT they did NOTHING to help at all. No courtesy to offer a new date to come, no refund even after showing proof of the cancelled flights. No voucher to book at a different time. NOTHING! All they wanted to do is rip me off and take my money off me. The hotel wasn’t cheap either £1200 for 4 days, couldn’t even have the courtesy to apologise to me for the flights. Just took the money and told me to Do one! At least have the decency to give me a voucher for another time or reschedule the booking. They just took my money and called it “no show”. If I was able to get to the hotel I obviously would have gone. It was impossible to get there. If I could have taken a different form of transport I would have. After this experience, I wouldn’t recommend this hotel to anyone, customer service and unwillingness to help is enough to ruin a holiday before it has begun!! Stay away if you want to keep your money safe!!!