Gästanvändare
3 augusti 2024
On the night July 22 we were evacuated from Jasper, Alberta, due to wildfire. Since all hotels were booked, we had to sleep on a church basement floor that 1st night, so we decided it would be a good idea to book accommodation for the 2nd night, given rooms were nearly sold out. There were a lot of unknowns and it was very stressful. It turned out the following day that we needed to get on the road instead of spending the 2nd night in McBride. I then called this hotel and spoke with the manager, hoping for his understanding during a difficult time. He was quite short with me and indicated he couldn't help me because I booked through *******. I called ******* who were compassioniate about our situation, but indicated that ultimately it was up to the hotel and they would contact them to negotiate on our behalf. I subsequenty received an email from ******* advising the hotel would not agree to a refund. I have since called the manager of the hotel again to explain we were fleeing a wildfire and that we were hoping for a little compassion, especially given how many people were displaced and needing a room at that time. He would have easily been able to sell the room again. My call with the manager did not go well. In fact, he hung up on me. Do yourself a favour and choose a hotel that cares about people more than dollars in their wallet. Very unfortunate experience during a traumatic situation.
Översätt