The Reiz Suites, Artotel Curated recensioner

1st night the upgrade us with dining table and extra room but we never use… We decide to continue to stay there.. but they then downgrade as back to what we booked… The toilet was dimly lit… The phone was down again after change room… if we need help.. we need go all the way down to lobby to request… And same… only 1 lift… Stay at your own risk…

Nearby no minimart… no swimming pool.. the building only have 1 lift… the standard dropped dramatically… Next the house keeping even try to enter our room even though we told them when the room need housekeeping will update them. We heard commotion outside and informed the front desk … after half hour still nobody come to look into it… what happened there are some killer out there… ? Stay at your own risk…

Simple and comfy

Generally it was a pleasant stay and great experience. The engineering and housekeeping teams are fast to respond on our needs. Perhaps, the hotel could install better quality day and night curtains as we always being awake by morning and afternoon sunlight to the bedroom.

The hotel was good and very easy access to the city area but very disappointed that we can’t used the pool only for the residents only.

Walking distance to Deli Plaza mall. The apartment is good and value for money. The downsize maybe not facilities such as swimming pool, gym or breakfast

First time stay in this hotel, everything is Good and location is convenient. The room size is big and very clean. The staff also kind and friendly. But no room service and no breakfast. They have restaurant near lobby or reception.

Was fine because I smoke inside their room. When they are the one who fail to give me a smoking room

Location is good but parking not very nice just free voucher One a day

The hotel location is nice , but the cleanliness is not good , sewer smell was coming out of the toilet , the bed is not cleaned properly ( some leftover hair on the sheet ) , the living room table was broken and only glued back on so i almost broke it when touching it

I booked 2 non-smoking room but the staffs mention that it is not written. I have to then show the proof but it is pointless, they do not have enough room to accommodate. The swimming pool is attached to the condominium swimming pool and the staff has to manually escort guests to go in through a separate path. They also do not inform to take the in-room towel. Also lastly, the in-room towels are filthy. The hotel can do a better job in washing the towels

Hotel room are big and always have complimentary of breakfast but room not that clean. Overall good.

Recommed utk family liburan

Very nice hotel right in the middle of Medan. We were able to walk from the trainstation to the hotel. Staff is really friendly and room was great and clean. We got a free upgrade for a bigger room, which was nice.