Saja Al Madinah

Great place to stay with family,the hotel very clean,very near to nabawi mosque

Awful. Plain simple awful. Jamming bathroom door lock to mouldy bathroom, worn out and knackered room, wardrobes falling apart and dodgy electrical sockets. To top it all, rude staff who do nothing but smirk and attempt to gaslight you. Not recommended .

The shower had  tight space, water was lukewarm warm water pressure was low, bedroom was dusty made it difficult to breathe

The stay was great and the place is near to the Nabawi mosque. The furniture is a bit old but everything else was nice.

This is a first poor experience I've unfortunately came across. The breakfast was not up to standard at all, especially paying 140SAR for a 4 star #1 premium hotel. We literally tried it the 1st morning but went out for breakfast the rest of our stay. The pictures online are deceiving. It's not what is advertised. I asked for a refund, and they unfortunately have refused. Trip.com however was willing to compensate me for the inconvenience caused. The room was really stuffy. Hotel definitely needs a revamp, as most areas in the bathrooms are stained and patched up where needed. The bathroom towels also needs to be changed. Last negative thing, it's highly overpriced. On a positive note, the hotel staff is really responsive and the location is in walking distance to the haram.

The hotel location is great and is close to prophets mosque. The staff is courteous . The hotel has a little cafe and the services they provided are good. The rooms are small and gets very congested once you put down your suitcases. The cleaning staff is not upto mark when providing services. Once they left a cleaning brush on top of sink. Unsure if it was used to clean toilet or bathtub. They call every night close to 9 pm asking each room whether everything is ok or if we need anything. Nice customer service but this can disrupt if children sleeping.