Maden Hotel

Hotel cancelled booking without Informing us so I arrived with my elderly parents and was told my booking number doesn't exist. Had to take luggage and try the other hotel maden taiba,which was a short walk away however they were much more helpful and spent time with me giving us space to explain it was definitely maden hotel who were not forthcoming. Returned to the hotel only to find an arrogant desk staff telling me no your booking doesn't exist , go, go. Called travel agent to find out they cancelled a few bookings without telling anyone. Heard others in reception shouting that they were being moved out as well from their bookings. Rude staff, rude attitude , lying hotel workers, leaving us stranded

Super comfortable rooms, amazing lobby ambience. Safe and secure as well. The restaurant was one of the highlights especially with the hospitality of Umar who took care of my mother and I. Taking special attention to when she was sick to prepare some tea and honey or when we did not have food in between meals. Went above and beyond to provide such a warm relation. The restaurants variety of food was great from the dessert to mains and even salads! We did not even have to eat out even once.