Maden Hotel

Booked 7 rooms. via their agents Khalid Tour. Did not get any rooms till 6pm due to the hotel being "busy". When we got the room, none of the rooms had any towels in them. We were told they are all in the wash. Two rooms were given to us with long strands of hair on the pillowcases. When we bought that to the attention of Jaweed of Khalid Tour we were told that he will get the housekeeping to go again in the room. I was advised that the room was probably not cleaned well, as we were rushing them to get our room (at 6pm!) Having booked a suite a was given a disabled room and was told that this was the suite. When I spoke to reception about the room they confirmed that the room was actually not a suite and there was non available for that evening. I am told that the hotel and their agent will try and sort things out for us tomorrow. No conversation about reimbursement for the suite that I never got. Sadly, the actions above are criminal. Staff could not be more unprofessional and rude!

The attention of the staff from col center, reception, cleaners, security team and everyone who works in the restaurant is very helpful and I thank all those who work in this wonderful hotel if not for their presence, the hotel is not frankly successful (security, comfort, safety, cleanliness, close location to the Meccan Sanctuary) and in front of you is the center of Tiba and Bin Dawood Not forgetting their generosity We entered before the date because we were tired of traveling and went out after the noon prayer in preparation for travel, God bless them

Super comfortable rooms, amazing lobby ambience. Safe and secure as well. The restaurant was one of the highlights especially with the hospitality of Umar who took care of my mother and I. Taking special attention to when she was sick to prepare some tea and honey or when we did not have food in between meals. Went above and beyond to provide such a warm relation. The restaurants variety of food was great from the dessert to mains and even salads! We did not even have to eat out even once.

That was a good gesture and a good people as well. As well as the head weather ASIF it was such a nice person I ever meet in this hotel MADAN RESTAURANT Food was very good okay.😍#With the grace of Almighty Allah Inshallah I come again and again only because of you people as a fee was such a nice man