Fairfield Inn & Suites Medina

This was not a great experience. We arrived at the hotel around 10 pm to find no one at the front desk. We waited about 5 minutes, looking around for someone and calling out. Then we called the hotel’s direct phone number, but it went unanswered. Finally, a young man came ambling down the hall into the lobby, dressed in jeans, a hoodie and a ski cap. He checked us in, but he was mumbling and we could hardly understand him. He couldn’t have cared less that we were there, nor that we had been looking for him for quite a while. The hallways and the elevators were dirty – looked like they hadn’t been cleaned in weeks. Our room was reasonably clean, except for the shower. The handle was sticky and there was hair, rust and mildew in the shower itself. There was a huge gap under our door – we stuck a towel into it. Breakfast the next morning was OK. There were lots of toppings for cereal, but no yogurt or fresh fruit anywhere. There were a few unkempt people manning the front desk, but they were more interested in talking amongst themselves than in being attentive to their guests. We were glad to leave and wouldn’t recommend this property.

Good value and nice room. As platinum bonvoy we received a king upgrade. Room was very clean. Breakfast standard fare. Easy to reach off highway and very quiet. Wish coffee was hotter at breakfast but heated in microwave in breakfast area. Would stay here again

The hotel property is fairly new and clean. Breakfast is standard fair , however plenty of breakfast places nearby. The only complaint is the beds are very uncomfortable unless you like very firm mattress. The staff are friendly and everything in the room works as it should.

We stayed here in 2020 and 2022. The 2020 trip was fine. The 2022 trip was not pleasant. The breakfast was decent; the management woke. We were given a dirty room that someone else had stayed in and the bed was completely messed up when we entered it. Not what you expect when you rent a room for the night. The dysphoric staff reluctantly gave us a clean room. As a businessman I have stayed all over the world in many nice hotels and I cannot recommend this hotel. At all.

Hotel room was fine but the breakfast did not deliver. We arrived at 8:00. (Hours 6:00-9:00) There was not much left…no bread, danish or bagels of any kind but the lonesome toaster was heated and rolling. Even the staff had brought in bags of MacDonalds breakfast food and were enjoying seated in the lounge. No fruit except green apples and there was yogurt in the cooler along with 1 carton chocolate milk for cereal. Lots of large bags of cereal loaded on a cart in the middle of coffee area- plenty of that and thank goodness there was coffee! Music video playing on tv in the ‘lounge’ with lyrics, “Let’s get naked baby- you don’t need those clothes.”, hardly pg but in their defense no kids were about. They must have come in like locusts earlier and gobbled all the food For $150 a night and as a Silver Elite member- won’t be going back or recommending

Checked in on August 7 which was a great experience. I was early since I had an afternoon event to attend but they did have a room (215) available-but across from the ice machine and elevator.. Although I was eligible for a suite they only had a King room available. Ok, only one night. The King rooms have two TV's, one across from the bed and the other across from the sitting area. The TV across from the sitting area would not work despite my trying everything. I went down to the desk and they agreed to give me a $30 discount. OK, just one night. Upon my return later the room directly across the hall had their TV so loud you could hear at up and done the hallway. I reported it, the hotel staff member came up and found them not in the room so she could do nothing about it. That continued about an hour-and-a-half. Very rude and disrespectable guests. The bed was comfortable and generally the room was fairly clean, but... hairs in the bathroom and the shower floor was in bad shape with cracks, areas that should he'd been caulked/sealed had huge gaps and some mold and mildew. I also found mold and mildew near the room's HCAV unit. Breakfast, if you would like to be liberal and call it that was a complete joke. Nothing really hot, about everything prepackaged and not real healthy. They did have a waffle maker that I used but again, despite the maker's signal that the waffle was cooked, it was not and a mess to clean up. There were no coffee cups and lids. Sitting in the lounge area were two young women who I first thought were hotel guests - but no. They were supposed to be working at the front desk. They were having a great time on their phones, joking and carrying on. Once I realized that they actually worked there I requested that the obtain some cups and lids, which they later did. After a very disappointing "breakfast?" I checked out, walked by the front desk and found those two "front desk " staff were still in the lounge area playing with their phones, laughing and still carrying on paying no attention to me leaving - no acknowledgement or "Have. nice day!" (I was already checked out on-line) so I only needed to drop off my keys. God forbid that I would have had to disrupt their fun. That prior evening a couple was trying to check in-they made their reservations with a third-party, like *******. There was a mix up with the date and they were told that there was no rooms available. Frustrated they left. I learned that they had about an entire page full of uncleaned rooms. For that day, a Sunday, they only cleaned rooms for reservations made fo the day. Landscaping was fine although some trash littered the parking area and yard. Bottom line, management and some unprofessional staff need to be dismissed and find some experienced professional, caring managers and staff. The breakfast needs a huge improvement. There is a Waffle House close if you do still decide to stay here and would like a decent breakfast. I hop