Riviera Suites Melaka

Exterior of the hotel is nice. Room is big. The staffs took note of my special request and made it happen. However, the location of this hotel is at Melaka Gateway project island which is empty but it is near to the Melaka town. The room is not soundproof enough as you can hear the outdoor unit aircond. The breakfast has limited choice, and it was just ok. Overall, this hotel is worth the price!

Cons: The rooms are outdated. The carpet smells. The beds are ok. Some parts of the rooms are really dirty even with cobwebs (see photos). The balcony floor is filthy and not maintained. Staff are ok, but other than one male reception, the rest are not friendly. They are not rude, just not welcoming and friendly as how someone facing customers should be. The housekeeping team: On two occasions, they just opened our room without knocking, and it was still before check-out time. This is a serious issue. The aircond was leaking, and no one came to fix it after reporting it. The pool is small, and no pool towel is provided. The hotel also charges Rm5 if you ask for an extra towel. Insane! Pros: The hotel looks nice from the outside, and so does the lobby. The 3 bedroom apartment is huge. The room service food is affordable compared to other hotels.

**Hotel Room Review for Room 2-56** **Pros:** - Spacious room - Well-functioning air conditioning - Good lighting - Mini refrigerator - Hot shower - Iron and hair dryer provided - Beverage combo set - Bathroom amenities provided - Slippers and bath towel included - Satisfying breakfast included in the room package, with a variety of options: - Nasi Lemak - Toast - Congee - Noodles (soup and fried) - Fried rice - Cereal - Coffee, tea, and juice - Light western snacks like chicken nuggets and sautéed sausages - Attractively classic interior - Indoor swimming pool - Gym - Secured basement parking lots **Cons:** - Some parts of the room were slightly dusty, indicating it hadn't been occupied for a while (e.g., lamp shade) - Dirt in the toilet bowl, suggesting it hadn't been used or cleaned recently - Limited TV channels (no Astro) **Additional Information:** - Despite some of the cons, I still recommend the hotel because the staff are friendly and helpful (receptionist, café, housekeeping, etc.). - A deposit of RM100 is required upon check-in, plus RM2 for tourism tax.