Citadines on Bourke Melbourne

The hotel locates at city centre and there is tram station in front of it, super convenience! The staff provides good service to us, the room is big and the price are worthwhile.

We were warmly welcomed and assist with the check in by jays. She is friendly and polite making the check in an ease. The room was clean and spacious, the bed were very comfortable. Air con was working well. There’s a kitchen component which was handy as I like fruits. Our room is on the 9 floor and facing very closely to the next building which I felt a little watched. The hotel has a gym and a semi heated indoor pool and sauna which is lovely, you can go anytime without checking the weather. Trams just right below and eateries around, very convenient. On our last day, it was raining and Desmond went beyond and above to shelter us with umbrella to our cab. I had a good deal with the platform I booked with and I think it was value for money for us and we enjoyed ourselves at the hotel. Highly recommend :)

The hotel had some positive aspects, such as a swimming pool and a central location, which made it convenient for exploring the area. However, we had a frustrating experience with the cleaning service. Despite prior arrangements, the agreed-upon cleaning was only carried out late in the evening after a very lengthy discussion with the staff. This was quite annoying and negatively impacted our stay. While the amenities and location were good, the service needs significant improvement.