Ibis Melbourne Hotel and Apartments

Reception is friendly and helpful. However, room housekeeping is only done on alternate day for long stay customers, no serious issues except garbage should be collected everyday. Location is excellent.

1. Location near to QVM otherwise easily a 10-15 mins to majority eateries and place of interest  2. Liquid Detergent only a Sachet would prefer a dispenser (wall mount) with proper sponge  3. Heater was not working on 2 nights and on the 2nd night have to get someone from front desk to check it out (2.40am) it was running 16•C when we set it to 30•C. Front desk guy was helpful gave us 1 portable heater and 3 thick blankets. Next day it was fixed.  4. Would prefer separate for Shampoo, Conditioner and Shower foam vs combination  5. Hanger in the open wardrobe can be improved it was crooked  6. Pillows were simply too soft asked for additional ones  7. Housekeeping need to be requested and they did just tidying up bedsheets and throwing of trash generally acceptable  Would have chosen another location if I would like to have more accessibility to shopping or eating places  8. Carpark charges is $39/night a bit on the costly side  9. Lift by the way connects to the carpark shown as UG but it was not shown and having to take the stairs for past days till the last day  10. Nice lobby with good seating areas and water dispenser machine

Ye this hotel says it is in the CBD but we have to walk for 5 mins to get to the hotel from the nearest tram station and there are barely any restaurants or shops on the street the hotel is located. The cleanness is fine I guess for Aussie standard, but I spotted a dog poop on the slope that leads to the hotel (That slope is part of the hotel property) Service? The front desk was nice, but the when we used up all the shampoo they didn't gave us a new one and we needed to get down to the hotel lobby to get the shampoo by ourselves. Furthermore, they gave us 2 towels only instead of 3, and again we had to get down to the hotel lobby ourselves to get the towel ＞:C That is very inconvenient and we didn't expect the service to be this.. bad! Facilities? they had vending machines, laundry rooms and a hotel restaurant and a bar next to the hotel lobby only, so the facilities are poor. Also, there is nothing to watch on the television but the tv channels which were very boring so we didn't enjoy it either.

Very clean rooms,friendly staff and delicious breakfast. Nice view,24/7access

Great staff on the front counter. You get what you pay for. Rooms are dated, need some TLC. On saying that, very clean. Bed was great, sheets, towels all good. A great position.

The service was amazing. We were happy with our stay. Highly recommended.