Jasper Boutique Hotel

Good location next to Victoria markets and the lobby is decent. The rooms are tired with marks on the walls and holes in the carpet. Theres also an unknown dirty smell in the rooms. Even when rooms had been serviced, there was still bits on the carpet and the bathroom hadn’t been wiped down. I stayed for 8 nights and the sheets weren’t changed once.

Jasper hotel is conveniently located just along Elizabeth St in front of Queen Vic Market. Love the convenience but the service reflected the change management. Jasper used to exude warmth and service staff demonstrated genuine care with personal touch to attending to your queries. Rooms were more comfy and well-maintained too. At arrival, my allocated first room had loud noises and first staff said I could sit outside the open balcony to enjoy the wind (it’s winter…). Do you enjoy having meals sitting outside windy balcony in the freezing cold weather? Second staff helped changed to a room but the shower facility is faulty. I just checked in and really wanted to have a proper decent shower. Informed the staff and was told the hotel just went through an upgrading renovation. After all the ordeal, I am thankful the third staff managed to change a more comfortable room the next day. I used to always promote Jasper hotel to my friends in the past. Now, I have to be more careful to share. I hope they will improve on their room maintenance at least.

They were friendly from walking into the front door until you walk out the door, always saying hello and have a good day when you see them in the lobby. Rooms were clean and tidy and I loved the space