Oaks Melbourne St Kilda Road Hotel

I called the hotel several times and there was no answer i drove from regional victoria and just wanted to ask them about their parking but no luck, anyways when i arrived at the hotel and asked the staff politely that my calls were unanswered the receptionist rudely responded saying we have not received any calls, i showed her my call log that made her confused. She did not apologised for the way she reacted to the situation. Hotel is located in a prime location and the ammenities offered by the hotel was spot on, i hope hotel management will look into this matter and take appropriate steps to ensure guests can feel welcomed and enjoy their stay.

It was spacious, beds were comfy, hot water in the shower was nice, however the shower doors let water out along the corners so you'd end up with puddles by the end of the shower. The service was accomodating, however the the kitchen is just for show, pots and knives on request. Received a very old pot and a knife so blunt it might as well be a butter knife. Small Dishwasher was a nice addition, cleans the minimal cutlery perfect. Washer and dryer downstairs which takes coin only. One of them was broken when we were staying, others get occupied quickly during the evening and mornings. Location is good opposite a tram stop which has many trams to the city. Overall a comfortable stay however would be better with a few simple additions / maintenance of the place would've been sooooo much better.

Great value for money. Would definitely stay again

Amazing room, very central location

酒店在雅拉河的南岸。整體位置來説，不如在CBD區域方便，但是好在相對來説比較安靜。不方便的就是每天去CBD的話還需要坐車。墨爾本城市的電車1區到2區，跨區域的話就是5個澳幣，如果去CBD逛街，然後在下午回來的話，一天就是10澳幣。還是有一些交通成本的。不過好在酒店就在主幹道的路上。有很多電車都可以前往CBD區域，非常方便。設施相對來説也比較新，前台服務還算親切。

My husband was admitted to a nearby hospital for cardiac investigations, subsequently needing open heart surgery. The staff were kind and very patient with my situation as I booked my accommodation progressively, as needed, as my husband’s condition changed each day. The accommodation was spacious, clean and comfortable. My requests were answered efficiently and quickly. I note some reviewers have complained about the stovetop not working and the absence of cooking utensils… I also wondered about that, but a quick call to reception advised that the stovetop has a safety operating switch on the wall and a nice nonstick pan and egg slide was promptly delivered to my room! All the staff were professional and polite. The St. Kilda Road tram stop is a two minute walk from the hotel, close to nearby attractions and the city. A secure coin operated laundry is available onsite too.