Gästanvändare
4 augusti 2023
We booked a quadruple room but were given a small pokey double. We were told the elevator was broken only AFTER they took our money, we had to carry very heavy luggage up several flights of stairs to the very top floor and it was only then we discovered they had given us the wrong room. Requests to speak to management were denied and we were denied a refund (which was our statutory right as we were mis-sold a product, in this case, room), the experience worsened my partners arthritis. We were eventually given a larger room on the ground floor ‘as a compromise’ (?!!) but it was still not a quadruple, it had one double bed and a strange single mattress balancing on a box (?) picture included here. No usable single bed or sofa bed, it was just a bigger version of the poky room they gave us originally at the top of the hotel. The review I wrote has been concealed from their pages on the room booking app I used (only good reviews appear the only way you get to see bad reviews is by filtering), this just adds to the fact that this is a disingenuous outfit who mis-sell rooms to the unsuspecting public then refuse to help them or acknowledge their complaints. Soured our entire experience of Memmingen.
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