Gästanvändare
28 maj 2025
This is by far the worst 5* hotel I've stayed at. The main buffet restaurant service is appalling. There were many times that there was no service to my table, that meant no drinks were bought over. Tables were left a mess, with no one cleaning up. Tables didn't have basic cutlery, so people would bring a plate of food to the table from the buffet and have no cutlery to eat with. Waiters were rude. The room, was OK. Although the bathroom tap had no running water (video included), but I must say it was repaired rather quickly. Robes and gowns are not given as a standard to the room, which is usually something given at other 5* hotels. Upon arrival I found what appeared to be a blood stain on the towel, this was replaced quickly by the staff, but not something that should have been there. The toilet had mess in it when we arrived. Attached are pictures of the public men's toilet, near the main buffet, you can see these words scratched into the door, again, not a 5* experience to have graffiti inside a hotel. As many others have already said, the swimming pools are not heated and are absolutely freezing, not many people were swimming due to this. The outside temperature was 30+ yet that pool was far too cold to enjoy. The food is OK. I expected a lot of original Turkish cuisine but this wasn't the case at all. The best part of the hotel was its spa. The staff here were excellent and they were very helpful. I've attached their pricelist.
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