Gästanvändare
29 september 2023
Hotel Fuente Mayor Centro, under new management, implemented new policies that affected our reservations oat their city center location. We booked two rooms through *********** and reconfirmed the reservations directly with the hotel. Nevertheless, the hotel new manager informed us that due to booking issues, our reservations were moved to their new property at the bus terminal peripheral area, or we can cancel the reservations without penalties. Stranded and dissatisfied we had no choice but to compromise and spent the first night at the noisy busy terminal area and return to the center for the following two nights. Sadly, under new leadership, Fuente Mayor no longer provides superior service, cleanness and comfort declined too. However, I acknowledge the front desk and buffet personnel for their good service, I cannot say the same for the housekeeping staff.
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