Gästanvändare
28 september 2024
ROOMS They disregard any requests you have made via TUI. We were lied to by the receptionist, the manager & the TUI rep Sonia. We booked a twin pool view room, we rejected first room offered without seeing it as it was on first floor above bar terrace and entertainment room and would have been to noisy. We were taken to “only other room available” 249 , I commented how small room was, 1 small double bed, 1 chair, I was told “ all rooms same size” - 1st lie! This room transpired to be one of the smallest in the hotel , see photo of floor plan. The adjoining rooms bathroom was immediately behind our bed head wall and we could hear everything 🙉, when the shower was on it sounded like we were under niagra falls.Despite 3 days of emails to TUI there was no solution forthcoming. However upon returning to our room on the 3rd evening there was water dripping from the light fixture in the bathroom, we informed reception and the sent a man with a stepladder and a towel to fix it !!! The hotel manager , Ema , came to our room and said we would be moved the next day to another room. We were duly moved on the 4th day to a full size twin room at least a metre wider than 249. So despite being told 3 times that “all rooms same size” they were proved to be lying to us . In my personal opinion room 249 was a single room. THE FOOD Very poor quality food , limited choices and unhygienically presented. The flies were everywhere . We ate out 4 nights , twice in Cala Blanca and twice in Cala n Bosc and had no problem with flies in those restaurants. ALL INCLUSIVE Poor quality spirits , draught beer and cava ok. No mid morning snacks and only burgers , hot dogs ,chips and ice cream in afternoon and had to be eaten in the canteen with the flies. All inclusive should include safe and pool towels, to be charged 1€ to change your pool towel is not acceptable. Water in fridges should be replenished daily. LOCATION A very small sleepy urbanisation consisting mainly of villas and apartments , a couple of bars and a well equipped supermarket close by. The main area was about a twenty minute walk away. We went by taxi to Cala n Bosc (12 € each way) and bus (1.7 € )each way to Ciutadella. Overall not a 4*hotel and not a hotel we would recommend, needs modernising , especially the canteen style “restaurant “. Pool is very cold and the situation with reserving sun beds needs addressing. The evening entertainment 10-11 pm was mixed, the opera style singers and Motown trio of girls were very good.
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