Hotel Marionetas

Small and authentic place keeping the spirit of the tradionnal mexican houses mixed with a very modern interpretation. Bathrooms are the best example of that perfect balance. Colors are great, pool is small but perfectly integrated. This is a smal taste of heaven. There is no restaurant available but 5 minutes away, walking distance, you can find many

We had a room with two beds. The size is decent, room has a desk and chair, large closet inside the bathroom, good quality linens. The room was on ground level, a bit dark but ok for a one-night stay. We booked with Alamos Travel - the best agency in Cancun - and thank to that we had free parking at a lot across the street. There is very limitted street parking. Rate also included breakfast, coffee, fruit and choice of eggs. Small but ok. The hotel is within walking distance to Paseo Montejo and the new developed area/street with lots of restaurants and bars. We walked to Paseo Montejo in the evening and felt safe. Minimal interacion with the staff but nothing wrong nor memorable. I recommend the hotel due to price/value and location. If you are planning on having a car, definetely make arrangements in advance.

Building just as attractive as when we came 6 years ago, but this July the room was disappointing. We chose a room with a garden view, or so the website offered. But the neglected, dried out and never-watered patch of dying plants next to our room was a permanent eyesore, and a disgrace. What kind of management inflicts that sight on its guests?

We stayed for a night. On arrival the welcoming was cold. I am mexican and know how hospitality service is always friendly and warm, not in here. "check in time is at 3 but if you want to have your room now (1pm) you can pay extra" we said no thanks and waited in the pool area which is nice. The room was big and modern and very comfortable. But the bathroom was not very clean, there were stains of a "quick just throw some cleaning product without rinsing" and there were hairs on the shower drain (see photos). When reported to the main desk the answer was "mmm ok thanks for the heads up" no apology nor they sent someone to clean up!! I had to ask TWICE to front desk to send us someone to clean which they reluctantly did. Breakfast is just ok, the eggs were soaked in oil, (see photo) . When we made the suggestion to use less oil the waitress gave us a cold stare said nothing and left. We were surprised by the bad attitude of the staff, no sense or intention to take care of the guest. On the good note it is a nice hotel (skipping the hairs part) in a great location. But at this price I am sure you can find same facilities and better service.

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Es un hotel boutique, pocas habitaciones, ambiente muy relajado, ofrece desayuno incluido, está relativamente cerca del centro, cuenta con una hamaca en la habitación, y una pequeña alberca en medio de las habitaciones, personal amable

Un très bel hôtel à 10 minutes aide du centre. Très calme, il est tout en profo deur. Parking juste en face. Piscine inutilisable (sale). Bon petit déjeuner. Les chambres ouvrent sur des corridors, assez original. Idéal pour visiter autour de Mérida.

L’hôtel est charmant, à la décoration soignée. Nous avons séjourne dans une chambre familiale rénovée. Celle ci était parfaite pour 4. Salle de bains tres agréable. Piscine sur cour intérieure, patio parfaite après une visite de la ville. Le centre ville est tout de même à 10/15 minutes de marche. Parking payant (100 pesos par jour), en face de l’hôtel, proposé par la réception.

Abbiamo soggiornato una notte in questo carinissimo e piccolo hotel. Il personale è davvero gentilissimo, ci hanno anche anticipato l’orario della colazione per permetterci di farla pre partenza. La camera molto spaziosa, doccia enorme. La piscina piccola ma bella. Il centro è a 10 minuti a piedi. Prezzo onestissimo.