Hotel Delfino Venezia Mestre

Good location, bus stop is right outside the hotel for visiting Venis. Plenty shops and coffee shops

I am a loyal customer of booking. I have booked a room several times. However, this experience in hotel Delfino Venezia Mestre made me very dissatisfied and questioned the professionalism of the hotel staff. We booked a 2-night stay from 5th to 7th. After a tiring day's travel, we returned to the hotel to find my dresses, coats and neatly folded clothes that had been placed on the bed were thrown on the floor. I was shocked that our closets were still empty, even though the cleaning crew needed to clear the bed of clutter, he/she had plenty of choices to put my clothes on the chairs, in the closets, on the nightstands. I absolutely cannot accept that my tight-fitting pajamas, three clothes that have been washed and clean, are left on the floor, not folded, mind you, but carelessly thrown on the floor! The so-called cleaning service is to stain all my clothes and cause me trouble, I really do not accept and would rather not have this service. This is the first time that I have ever seen a hotel move guests' personal belongings randomly, or even intentionally dirty them. In addition, my friend found that her bedding had been replaced with new, and the new bedding had someone else's dry menstrual blood on it, which she could not stand and felt sick. This happened on the same day the clothes were discarded and we were very unhappy with the room service in room 1303 on July 6. The air conditioning in the room was also unsatisfactory, unable to adjust the temperature, even when we set the temperature to 30 degrees it was still bitterly cold. All night we shivered in our thin comforters. Therefore, I am very sorry to write this letter, and hope that the hotel can pay attention to it and give me a reasonable explanation about the three questions above. Best wishes.

It is not clean enough, but overall the environment is good.