Palazzo Rosenthal Vesuview Hotel & Resort

電梯運行時的機械摩擦聲太厲害了。其他都還不錯。

Great Hotel. Friendly nice staff. Just shower water pressure was just little low. Hotel is 5 star still in the region. Thank you.

The staff were very friendly and helpful. The shuttle to and from the station was a blessing. The pool was an added bonus at the end of a hot day. Nothing seemed too much trouble for them. Beds were comfy, rooms were a good size and views were outstanding.

The property was very clean and modern, the staff were absolutely lovely and went out of their way to help us and provide a great service

I was disappointed from the moment I arrived. We only spent one night there and arrived fairly late (after 10 PM). We received our room card and were shown the breakfast time but nothing else. We had no wifi information and did not feel welcomed. When we arrived in the room, it was extremely hot and filled with mosquitoes. Understanding the fact that we were close to Mount Vesuvius, we decided to turn on the air and hope for the best. But we started noticing that the room just look dirty. There were spiderwebs on the ceiling, the sheets were ripped and there was a lot of dirt behind the curtains. The curtains were also stained. You will notice on the pictures uploaded. We only had a few hours before catching our return flight to the states so we decided to push through the night. The AC never seem to kick in, very disappointing. Then we turned on the shower, it was supposed to be a rain shower but we turned it on and a stream of water poured out of the shower right over the glass, so I guess it was broken. We ended up showering with the handheld instead. The one thing I want to highlight is the amazing customer service from an older gentleman in the breakfast area. We did not have breakfast, but ran in there to grab some coffee before heading out and he was the only person in the hotel to welcome us with a smile. He kept offering his service and asking us to eat something. He even waved us goodbye as we left.

Unique, family like experience that makes it feel like an actual Holiday. Feels special.