Ibis Budget Orléans Ouest Meung-Sur-Loire

I book this hotel in the middle of the highway near Orleans (France) for a night stop during long road trip. It was a business trip, not leasure. I arrived to the hotel at 22:30 and found out there was a big open music festival just near the basement (around 100 mts) with a terrible noise of disco music and crowds of mostly young people moving around all the hotel. I asked for a quiet room and they told me it was impossible, as all hotel was full with the people participating in the festival. They also confirmed me festival will last until 6:00 a.m., the time I was planning to leave to continue my trip. So, seeing no possibility to rest after 1000 kms drive this day and another 1000 next one, I told them I will not take the room and I will find another hotel away from the noise. I asked them to refdund money paid, but they refused and told me I have to come next day early morning to talk to responsible. There were a couple from Netherlands with the same problem, asnd we decided to go together to find a new hoteñl, which we found 20 kms away. Finally I could go to sleep at 00:30. Next day in the mornong I went back to the hotel, but again the same answer: they cluld do nothing there, I had to ask for refund by email. I sent the email, both to hotel Ibis and Customer Service Accor Spain, where I have booked the room, but the answer was again the same: no refund because room was available for me and I denied to take it. I booked this room to sleep, not to go to a party. They should advice of what was programmed before, so I could have save time and the money they now refuse to refund. My complain is not only for the hotel itself, who refused to refund with a not very polite tone (though perhaps it is because of language?), but also for the Customer Service of Accor Group, which is from where I made the reservation and should held their responsability. At least, when you make reservations through other travel agencies, they usually do something more. I will never again go to an Accor Group hotel if I can choose

Quarto de hotel minusculo, sem armario ou prateleira para acomodar roupas, quarto muito quente. A pia ficava dentro do quarto, o local de banho é separado e o box é muito pequeno, o vaso sanitário é num local independente. O estacionamento é privativo e gratuito.