Casa Polanco Hotel Boutique

I am not sure I have enough words to describe our stay at this hotel. The bedrooms are immaculate, spacious and clean. There is an amazing array of freebies in the room. Breakfast is great and a wonderful choice on both the buffet and the menu. Some amazing juices to start the day. We also eat dinner and that was high quality. There are a couple of very pleasant seating areas; the library is indoors and there are seats on the terrace. On top of that the staff are superlative. They really make the stay very special. They cannot do enough. This is definitely the place to stay in Mexico City.

It was truly incredible ! The hotel was like a dream home away from home ! The rooms were stunning with such great attention to details! Even the mini bar selection was so well curated ! The staff , the breakfast ! Everything was amazing , everyone was so friendly !! I highly recommend it and I’m counting the days to go again soon! Mira

Buyer beware. We reserved this hotel 6 months in advance and 2 weeks before our trip they cancelled on us saying the hotel was overbooked. There was no attempt to assist us to find another hotel, we were left high and dry. For the reviews about the excellent customer service I did not experience this today.

The best there is, by far, I almost don’t want to leave a review incase it limits our access to this exceptional property. It’s tough to know where to start with a review of Casa Polanco. Easily top three hotels we have ever stayed in, worldwide.

I have stayed in many 5 star hotels, and this is the best. Their motto is "welcome home" and that is the way it always feels. It is like arriving home; you ring the doorbell on the secluded gate and someone answers it right away, greeting you by name with a smile on their face, asking if you would like a beverage or something to eat. The restaurant is open from 7 am to 11 pm and you can wander in at any hour and get delicious food and beverage. Everyone on the staff is wonderful. The manager of the hotel walked us the 1/2 mile to our restaurant when we asked for directions. Absolutely incredible experience.

I am very glad I chose to stay here for our first trip to CDMX and will recommend it to friends that appreciate boutique accommodations. Casa Polanco is located across the street from a park and the whole area is nice for strolling, very green, dining, shops. We lived in NYC and I did not know any other city could rival the traffic there! Returning here after a day out is peaceful. There aren't huge bustling crowds in the hotel lobby, waiting for an elevator, and the staff readily offers refreshments (there are lots) that can be enjoyed in the library, indoor/outdoor feeling courtyard or in your room. We passed by the large hotel chains and all of them are bigger buildings and mostly lead out to busy boulevard areas. I had a short chat with Roberto about the building and history of the area. I mentioned it would be neat to have a photo book of the property from its early days to see the transformation. Also maybe a short history of the area (large haciendas of berry farms, several of which are restaurants now). Breakfast has a nice selection of fruits, bread/cheese, pastries, yogurt, juices, and a hot food menu. Staff is very attentive all around. The area is lively well into the night but there aren't any noisy restaurants or bars closeby. Street-facing rooms get traffic noise as that small street does get quite a bit of cars. Our shower water didn't get particularly hot. It seemed the temp control dial would only go to lukewarm. I did ask about it but it wasn't be remedied. Also the desk area could use more outlets or an extension cord (for those that sadly have to work on vaca). Overall comfortable and pleasant stay!