Crowne Plaza Geneva, an IHG Hotel

I was going to arrive late in the evening last night so I wrote the hotel to enquire about transportation from the airport to the hotel. They told me very diligent it and precisely about their shuttle service. When I arrived at the hotel, the desk person, a Swiss gentleman, was extremely hospitable, friendly, authentic, detailed in a good sense, helpful and professional. He also helped me book a taxi for the next day. What a great way to welcome a guest. Really best practice. Lots of desk employees around the world should learn from him! The room was very nice, all fine. Large enough, and having all amenities. Excellent lunch at the hotel: very good cuisine. I needed to leave my luggage at the concierge: they did it all very well. The only point for improvement: when I left, I asked a lady at the reception, apparently Swiss, to help me get my luggage back and book a taxi for me. She did it but in a cold and distant way. She should go find another job in a different industry. One where she can continue being unfriendly.

first the hotel bed was very dirty, and we only managed to find out at late night before we sleep . Second, the hotel staff is very “friendly “ we go for the hotel shuttle bus , the first bus only have 1 seat left, so we just wait for the second one , when the same driver comeback, he only take the aircrew rejected us on the bus , even know he know we have been waiting for one bus and he know then will be aircrew on the second(because the crew is waiting seen the first bus ) So just go for bus number 10 if you are catching any flight , coz city bus none gone kick you off the bus . Last , we book the hotel with trip.com and I make a mistake with the date , checkin staff as me to contact the agent , so they can amend of cancel the wrong one , which I have do and I have ask the check in staff should I go for cancel and book a new booking , and staff say yes . But somehow I follow up with the travel agent , they say the hotel refused to cancel my wrong booking . Clearly the hotel staff have zero communication between they self . If the hotel none gone cancel my booking just tell me at day one , coz same amount I pay on the day , can get me a batter hotel , I have no point to book it Hotel if you none refund .

It is perfect with high CP value

Both the service and breakfast are very good. The location of the hotel is also convenient as the airport and shopping mall are nearby. However, the car park of the hotel is too narrow which is suitable for small cars only. There is also no direct access between the hotel and car park as the only entrance of the car park is outside the hotel.

很方便，到市區和機場都很方便。服務也很好，唯一我覺得不太能理解的是歐洲很多酒店的淋浴的門衹做一半，這家連一半都沒有，哈哈哈，洗個澡能把整個浴室地板淋全濕

位置服務都不錯，但早餐一般，設施偏舊，總體還是不錯的，尤其適合參展人士哈哈哈哈哈哈哈哈哈