Route 66 Inn & Suites

I have stayed at this hotel for many years, but they have recently lost their affiliation with Holiday Inn Express. Some of the branding is still evident in a few final places, but while the staff are very friendly, the property is showing a real lack of continuing maintenance. I'd recommend comparing the neighboring Hampton Inn if quality and cleanliness are top concerns.

Clean place, but was sad that the heater was not working on the hot tub. Would have been nice after the long drive and going to the play at the Coleman theater. Just a few things about the bathroom that I reported on check out that could be missed if not reported. Had to hold down the handle on the toilet to flush. The shampoo and conditioner were in the wrong bottles in the shower (refillable ones). Also had some loose tile next to the tub. Breakfast was good, other than the biscuits for the biscuits and gravy were out when we got down at 9. My husband told someone and was told, "not my job" when they could have said that they would let someone know.

This place isnt up to par with the other holiday inn expresses that ive stayed at. The main areas (except lobby) were uncomfortablly hot! The rooms furnishings were sparse and in need of replacement. The shower curtain was hung so oddly that I could only cover half the tub. Water went everywhere! Also, the breakfast attendant was working hard, but the selection was disappointing. Not typical of this brand at all. Save your money and go to Motel 6. Seriously

This hotel is right off of the highway with easy on and off access. There isn't much around this area but it was a good stop for us. The hotel was clean and breakfast was good. The people at the reception desk were friendly.

Stayed here a night on our way back from Arizona and Utah. Room is very clean and bed is comfortable. Front desk very friendly and helpful. They offer free complimentary breakfast. It is very close to their downtown area and right off of i-44.

Would not stay here again or recommend for anyone else to stay here. We typically use Holiday Inn any time we travel, but this was by far the worst one we’ve stayed at. Check in was a mess. Rooms were not cleaned and ready and there were multiple families trying to check in around 3:30-4:30 who were being told their reservations had been cancelled. It did not matter that they had a confirmation number, they were told the hotel was overbooked and they’d have to go to Joplin. Nothing was done to help any of them find rooms at other hotels and management kept blaming the corporate website for the cancellations. They were probably better off for not having to stay at this hotel though. We had several rooms booked directly through the hotel. None of our requests were honored. None of the rooms were close together (we were all on separate floors-not ideal with kids), no top floor rooms either; we could hear people running the halls all night. After calling the front desk about the noise we were told there was nothing they could do about it. One room had a horrible smell when the air was on but they had no other rooms to move us to, and we were told if we didn’t want the room we could leave and they would check someone else into it. Horrible customer service skills were on full display for our entire stay. Rooms did not seem thoroughly cleaned. Both carpet and tile in the rooms had a sticky feeling. We used a wet towel to wipe the tile down and it seemed to help a little. Linens were dingy and stained. In one room, the shower appeared to have mold in one corner and the shower curtain was stained. I’m another room, one curtain was missing from the window and the one that was there had several holes in it-and this was a ground floor room that looked directly into the parking lot. None of the rooms had that clean smell, which they should’ve still had since we had to wait for them to be cleaned before we could check in. Seemed like every time we came back to hotel the housekeeping staff was outside on a smoke break, so maybe that’s why the rooms took so long to get ready. The elevator is directly across from the pool area and the floor was always wet and slippery there. We heard one guest asking if the staff could put a rug down to help avoid anyone falling, but they would not do that. One guest laid a towel down to soak up the water but the staff quickly removed the towel and did absolutely nothing to fix the issue other than yell at people that the floor was wet so don’t fall. Pool and gym were “out of order” on Saturday. Breakfast was subpar for a Holiday Inn and consisted of burnt biscuits and sausage gravy, warm yogurt, cereal, and spoilt milk. One gentleman was having cereal and found that his milk was spoilt. He made another bowl with a new milk and it too was spoilt. He told everyone in the room to avoid the milk because it was all spoilt. Staff was made aware of the issue and did nothing to correct it. We visited with others during breakfast