Aloha Fridays

We had a nice stay, really good location and the honey's cafe is really great, Javier delivered a great service, smile, energy! Love it.

Rob provided excellent hospitality. He made sure we had all of our requests brought to our rooms and greeted us warmly each time he came in contact with us.

Upon arrival at Aloha Fridays, we were disappointed to discover that the supposed "bungalows" were actually motel-style rooms. The pool was much smaller than in the photos, and only accessible via the restaurant and open to the public. The decor was cute, but the building was aging, with old, noisy, leaky air conditioning units. The first night was a mixed bag because there was no soundproofing, and we could hear every sound in the city. But it was the second night that turned into a nightmare. Despite earplugs and the noisy air conditioning, we endured hours of screaming, yelling, slamming doors, shaking walls, and even vomiting from our roommates and those on the floor below, who were "partying" in the hotel between about 1 a.m. and 5 a.m. It felt like the chaos was happening right in our room... It was an unbearable and totally unacceptable experience, especially since no one from the establishment ever intervened during this long period... I contacted customer service around 8am the next day, asking to find us a quieter room at least and they replied that they were sorry and that they would get back to us quickly but despite my reminders, after 7 hours of waiting, they said there was nothing they could do. We couldn't imagine spending another night in these conditions and we left and booked another hotel. I asked for a refund for the two nights we didn't use but I'm still waiting for now... Very disappointed and I do not recommend it at all...