The Ritz-Carlton South Beach recensioner

One of the affordable ritz carlton but it seems that the hotel is a little bit outdated. Great location tho

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.

If you stay here, you can understand what i gave the all 5 stars to each criteria. very awesome and nice hotel. I really enjoyed.

Building was bit old and foods were ok. Not the best ritz carlton i have ever stayed

The room smelt damp, mouldy… not the best smell for a RC hotel. They shut the A/C down one night for maintenance and the room got uncomfortably hot. That then teamed with a fire alarm at 1am & then again at 5am (obviously caused by the work being carried out) was not a great night stay. After all a hotels basic fulfilment is for a place to sleep!! The staff at the hotel were great 5 star service from the beach, pool, doormen/valet and checkin.

Very good hotel. Love the smell in the room and lobby. Expensive breakfast and beautiful beach. Overall good experience. Oh yes! Extremely confortable bed that I have ever slept.

Very expensive

Great hotel and great food

Good experience.

酒店位置非常好，就在林肯大道南海灘，房間不錯，隔音效果好，房價偏高。餐廳希臘餐廳應該是外包出去了，性價比太差，服務一般。

房間偏小但衞生間較大，衞生間隔音效果很好。大堂比較氣派，説這個主要是住紐約一些五星酒店，他們大堂都偏小，估計是紐約寸土寸金的原因。早餐不錯，周邊環境很好，可以長住度假。酒店在沙灘旁，還是很方便到海邊。

Malísima atención. No debería tener la marca Ritz Carlton. Mal mantenimiento. Descuidos y robos en la playa. Nadie atiende bien, se olvidan. Parece un hotel sin gerencia.

Очень хороший пляжный отель, завтраки вкусные, персонал внимательный 😍😍😍уютный и новый ремонт… пожалуй, лучший на south beach 🤩🤩🤩обязательно вернемся!!!

房間還行，位置也可以，入住按金比較多，一直沒見退，也不知道什麼時候退？ 服務：也説不上怎麼樣，每天小心小心地