Highfield Hotel

Lovely staff and some really good offers on food. Visited yesterday for some dinner with my husband before getting the kids from school as we seen they had a £5 offer on. Good selection of food and the meals are a really good size for how much you’d pay. The food was spot on for the price you cant complain!!

Ate at the Highfield tonight with family, food was really nice. We had curry, beef burger, chicken burger and a sharer plate. Staff are very friendly, didn’t wait too long to be served or for our food. Good variety of drinks on offer. Would definitely recommend.

Always come with the family, always have good food and Adele is a very hard worker and always makes us laugh. The food was nice and enjoyed the time spent with the family and they were helpful. The place is always busy on a Friday and we love comingx

Having had food and been watching football all afternoon which we went for when it came to later game at half time changed over to darts which average players playing not top players they would not change back to football which is not right .This place is going down and maybe not the best place to go anymore

Great service from Daniel today! he really went out of his way even though he seemed to be working alone! milkshake was lovely and the hot chocalate! food and drinsk came quickly even though we ordered on the App! will be returning soon! thanks again!

Reception was good, but when I got to the room there was no heating on. The receptionist apologised,changed some setting on the system and the heating came on. Unfortunately, I was on a quik turn around so it was still cold when I left, but toasty warm on my return, except for the bathroom, which never heated up. The room and its facilities were well presented and clean. Could do with some decaf coffee sachets in the refreshment offer Next morning I took some of my clothing out to the car, but on return to get the rest found myself locked out because of the timing of the electronic key. This was just after 9.30 am Sturday morning, when check out is up to 11.00. Found a member of staff who apologised and issued another key. I got the remaining stuff from the room and put in the car, then went to seek breakfast, which was all laid out when I started checking out, but was cleared away by about 9.45. Apparently if you have not booked a breakfast the produce is removed so that the area is cleared for when non reidents are allowed into the space at 10.00am. I had searched all the in room information the night before to find out the timings for breakfast, but there was no such information on any of the documentation there. Yes,it is on the website, but it should be readily available in the room. I discussed this with a member of staff who agreed with my point of view, but made sure I could get what I needed, so all was made good. My point is the staff, all of whom I found to be polite and helpful, should not have to appologise for the basic faillures of the sytems they have to operate within. Senior management need to adress these issues. They detract unnecesarily from the overall impression left on the customer, which no amount of staff aplogising can erase. These are niggles that should be adressed, but I woud emphasise, the room was clean and the staff exemplary, the stay overall was reasonable value for money and despite the above I would/will stay there again ( by which time i hope the niggles have been resolved)