The Bushranger Hideaway

We had booked to stay here for a quiet get away but due to border changes around new years day we were forced to cancel our trip. I had processed a cancellation request 2 days prior and it was denied. I tried unsuccessfully to make contact, until the day of the booking when my phone calls and emails were finally answered. I was met with pure hostility and rudeness and an unwillingness to negotiate. We are a young family and would have been happy to change the date, name or even a partial refund, but the manager refused and called me a liar because our residential address is different to where we were travelling in Victoria. I have never known such atrocious and horrible service. For anyone travelling in this beautiful region, consider staying elsewhere as the manager here is extremely rude and unprofessional. There are so many amazing places and people in this area who delight in hosting and creating beautiful experiences, spend your money elsewhere.