Best Western Plus Centurion Hotel

Had a lovely 1 night stay, top Marks to the wonderful staff all round. Made us so welcome and accommodating. Great Gym and Great Staff, Very clean and comfortable rooms.

Please add fan or air condition coz so hot when I enter the room the smell is not nice

oda manzarası dışında her şey güzeldi

We stayed here as we were going to the Outfield Festival and it was only a short walk away. We arrived early and kindly asked if there was any chance we could have our room. The staff were very obliging and confirmed that yes we could go to our room, that was very much appreciated as we needed to get to the Festival. Room was spotless, modern and very spacious. Plenty of sockets for charging phones etc. The fan was very much needed! The only negative is that the thickness of the duvet for this time of year is not suitable. A thinner summer one would've been better. We literally were sweating all night more or less. We'd definitely stay here again and recommend to others.

A very comfortable and cosy hotel, bmwelcoming and helpful caring staff. Rooms were spacious and clean, . Restaurant has a good menu all round and options appropriate for many tastes and needs, nice buffet breakfast and dinner. Overall an excellent time had thanks to the staff at the Centurion.

We only had a one night stay here, and have to say that I wish we could have a longer stay. The hotel is in a lovely location with a cricket ground and a 9 hole golf course. Also a short walk in to the forest. The room was very nice and clean. A comfy bed. The staff and great very friendly and helpful. But the best thing was the breakfast. There was something for everyone. Very good food. All in all a very nice and well run hotel

Our holiday started during a period of heavy rain and general flooding in the area. We arrived late evening, after a challenging journey, and found the superior room that we had booked to have a thoroughly wed bed and mattress because the hotel roof had leaked. The only room available was small with twin beds and very inadequate bathroom facilities for an older couple. However we were so tired we accepted the beds and repacked our cases in the morning to move back to the superior room when the bedding and mattresses had been replaced. On check out, the receptionist could not offer Best Western points or financial settlement to reflect the fact that we did not get what we had paid for, or that that breakfast was accompanied by hammering and music from renovation taking place. Any reflection on customer experience apparently required a conversation with a manager before recognising shortfall. That led to no action, which was disappointing and demeaned our stay.

Arrived at the hotel to find the heating in the room was not working, this was dealt with by the lady on reception who was very helpful by supplying a plug in oil filled radiator after trying to Bleed the radiator. The Dinning room was very cold and unpleasant to sit in, the food wasn't great however the staff were nice and pleasant. A lot of building work going on at present so hopefully the hotel improves.

Second stay here as convenient for family gatherings. Reception staff friendly and efficient. Room clean, bed huge and comfortable. Shower worked well. Breakfast offering excellent as usual. Would definitely recommend staying here.