Palazzo Cordusio Gran Meliá – The Leading Hotels of the World

噩夢般入住 1.酒店在兩條地鐵上面，從早上五點開始轟隆隆直到晚上十一點，像地震一樣，沒辦法睡 2.大多數工作人員培訓不夠，無服務意識，態度惡劣業餘，極少數人可以 3.酒店收費和四季酒店接近，但沒有任何配套，一層沒有酒店大門停車，要自己脱行李，一層接待廳沒有，是個過道，要上 5 層樓頂辦理入住，一個衹有一個沙發的小廳，除此之外，沒有任何配套，餐廳酒吧要消費才可坐坐，健身房在三層客房一個老舊空間 4.酒店客房床單一個醫院消毒水味道，毛巾用完第二天眼睛發炎。 我衹想説“酒店這樣太黑心，賺黑心錢，記住天地有公道”

前台態度很好 酒店位置優越

都還好吧…

Even though I was disappointed regarding the construction work in front of the hotel, the exceptional service from Sara and Alicia made it an excellent experience. They have not spared any effort to make our stay memorable. From a beautiful view upgrade to all and heartily gestures. Maybe the breakfast buffet and the room service can benefit from more inclusive options and with varieties

After the most uncomfortable flight ever with American Airlines - our stay at the Palazzo Cordusio was the experience we needed to rest, and discover Milano in style. The hotel is perfectly located a few steps from the Duomo. Our family of 4 - self-admittedly picky guests - stayed in a wonderful suite with 2 bedrooms. The beds are uber-comfy, the bathrooms perfectly appointed and the rooms are perfectly sound proofed and dark at night. The Terrace at the Isola is delightful - a nice breeze and shade accompany delicious meals with beautiful views . But what makes a hotel experience unique and elevated is the people who welcome you. Alessia and Jessica and all the teams made us feel special in a polished yet genuine way. The attention to details (from the sweets from Marchesi, smiling help from the bellboys, to the Dyson hairdryers in the suite) made our stay memorable. Well Done! We will come back.

Hand luggage stolen while in Hotel possession Visited Milan for weekend and for pre Christmas shopping , stayed for 2 nights at Grand Melia Palazzo Cordusio.Hotel is nice , location great , but everything else below par for 5- star hotel. Highlight of the stay is probably the worst thing ever happened to me while staying at any hotel. During checkout , hotel staff collected my luggage (2 suitcases) from the room. Within minutes my taxi arrived and when I asked for luggage to be loaded into the vehicle, person who collected bags from the room in very calm manner with smile on the face informed me that there is a small problem, yes very small problem, my hand luggage was taken by random person in front of bell boy, doorman and security and freely fled the hotel. Everyone saw what happened and did nothing. As most of my valuables were in the hand luggage watches , bags, jewellery I knew immediately it wasn’t by accident that my case was taken, and staff behaviour and actions afterwords prove to this point. 
 Police attended scene, criminal investigation ongoing , police report filled to the Italian police and despite reassurance from hotel GM that hotel accepts full responsibility and liability nothing have happened, very poor or no communication and responses to my legal team since. I was holding back writing this review in hope that hotel will act in proper manner and efficiently resolve this incident. Unfortunately no appropriate response or action yet. 

 We will meet them in court soon, fellow travellers pick your hotels wisely!