Milan Royal Suites & Luxury Apartments

該商家態度比較強硬，不是很好溝通

Perfect stay in Milan! Location is fanastic. The street wonderfull. In very good conditions everything. Regarding room service, the offered once, but they forgot to go. But when I arrived I requested fresh towels and the arrived in 3 minutes . Because of they forgot to clean the room, they offered us one breakfast in the next door restaurant. I will defently will return!

I liked that the property was back from the street so was fairly quiet. The shower and the kitchen were nice, with a dishwasher and stove and refrigerator. I didn’t like the service at all. The address on the email was different than the address we actually had to go to for our room. This meant we had to walk a few blocks with all of our luggage to the apartment. Also, they only communicated through WhatsApp which I don’t use too much, instead of communicating through email. If I asked for more coffee in the morning, I would get it at 10:00 at night. Very unreliable service.

There is not ONE ROYAL ELEMENT in our room. First the positive. Bed comfy. Clean room. Bathroom good size Now the non positive We arrived around midnight after 18 hours travelling, so you can guess we were absolutely shattered. The host provided a 5 digit code for access to our room. BUT: The lock box was only 4 digits, luckily my safe cracking skills come to the fore! The wardrobe rail to hang our clothes was about 2.45 metres high, & guess what NO COAT HANGERS PROVIDED. I suggest this property decides what star rating they aim at, currently it is 2 stars max, or improve your amenities provided in the property to achieve 3 stars. Drawing on my hotel management experience (28 years General Manager) of 4.5 stars apartment hotels, I strongly recommend the owners/managers of this property undertake a thorough & complete brutal audit of every room. I would suggest this exercise will not be wasted. And doubt this process has ever been done for a long time or never been done period.

Amazing location! Quiet and very safe! Walkable to all attractions and shopping streets. Great choice of restaurants around. The suite is very spacious and spectacular loaded with everything you need to enjoy a great stay! Not to mention the beautiful balcony with the street view. Room service & customer service are amazing too. They are in constant communication with you to ensure your stay is comfortable. Would definately recommend booking with them!

Fantastic location,close to key attractions,public transport links.unit was clean,with good amenities.most of all staff was helpful and responsive,will be back. Please note that MRS have a few different units in different parts of Milan,double check the location you are going for.all located well in Milan