Plantation Oaks

Room was ok. Only stayed for the night. Hallways smelled like the pool, that chlorine smell. We were on the road all day and when we hadn't arrived by 6:30 pm, they called to verify if we were standing or if we needed to cancel. I verified we were staying and they told me they were charging my card. They were a little short with me when we finally got there around 8-830 at night. It was almost like it was an inconvenience we were checking in then. Front desk person was in sweatpants.

I booked a non-smoking room with two queen beds. I am giving this hotel a 2 only because they changed my room when I expressed my dissatisfaction with the room I was assigned. Room 607 was dirty, smelled like cigarette smoke, and there was mold in the bathroom. The bathroom vanity was old and dirty. The room I was moved too was better but not great. They had a flat sheet with a grouse old blanket and another flat sheet over that. No comforter at all and it went down to 35 during our stay. The breakfast was ok.

I made a reservation over the phone by calling a number on the Plantation Oaks website. The man who answered spoke with such a heavy accent I had to ask him to repeat several times. I shared we were traveling with a pet for the first time and ask about their policy. He told me they accepted pets, and when I asked about additional fees he told me the pet fee was "waived". When we arrived to check in, we were told that we owed an additional charge, that the company I called was not anyone the clerk recognized as their agent, yet he had our reservation. He printed and showed us a receipt for someone in Texas (we're from the midwest) and when I pointed out that the name and address was incorrect, he refused to give us a receipt. We've stayed at many independent motels, and this is the worst I've been to, and the clerk was rude and contradictory about their policies / procedures. The marketing states this is a "pet friendly" motel, but what they don't share is that a pet friendly room has cold, bare floors in a building separate from the main motel and the doors open directly to the outside...not safe. The furnishings were shabby, the control panel for the heat / air was so scratched that the settings were illegible. The room smelled terrible. The last straw was when we saw a couple of bugs crawling up the wall. We packed up and went to the Hampton, even though we had to pay for a night's stay again. It was so worth it!