Hotel Metro, Autograph Collection

We booked our room directly through the hotel website. We received a standard confirmation email and number. And then we arrived at the hotel, the front desk person claimed to have no such reservation on record. Not by last name or confirmation number. The day before check-in, I received my Marriott "check in now" email. So during the confusion at the front desk, I completed my Marriott check-in through my email -- because the front desk person was not offering any ideas for problem solving. He simply kept repeating that he could not find the reservation. Once I completed that email check-in, the front desk person was able to find my reservation. But rather than offering any help or apology, he simply said, "Next time you book here, be sure to book through Marriott instead of the hotel. The two systems don't talk to each other." Which is of course ridiculous. It's not MY problem if the systems don't talk; it's the hotel's problem. And it's not helpful to talk about "next time" if the current problem is about "this time." Additionally, if the hotel has two separate "systems," shouldn't he have looked on both systems for the reservation? Completely unhelpful. And frankly, kind of mean and condescending. The room was fine, but the service was negative. I would not stay here again or recommend this hotel to anyone.

I love this hotel! Stunning decor and vibe. Also, George was my valet and he was incredible! Was very speedy and attentive and assured my car would be safe. Also how amazing that my car was warm! I will definitely be back and I’m grateful for this wonderful staff!

We are staying at the Hotel Metro to see a Broadway show and spend the day in Milwaukee. Loni was so helpful with our valet! She made it an easy and smooth process! We appreciate her kindness and knowledge. Thank you so much for you help, Loni!!!