Tru by Hilton Milwaukee Downtown

Good experience Good food Good stay

以兩星級酒店嚟講簡直完美 性價比可以再好啲就好

So very pleased with my stay!!! Hotel staff were awesome each and every day, and provided good recommendations on local places. Room was just perfect for two people who spent most of the day out and about touring the great city of Milwaukee. Breakfast is provided and was good, location was great, a half block/block to a good local restaurants and five minute walk to the Public Market. The free downtown HOP was right outside the hotel, which was perfect for getting to downtown safe and quick.

Horrific Experience – Removed from Hotel for Reporting Noise I am deeply upset with my recent business travel stay at this hotel. If I could give ZERO STARS, I would. From the beginning, I had issues despite requesting a quiet room in advance. Instead, we were placed in a room facing the interstate, and the noise was unbearable. The next morning, we were thankfully moved to a different room, but that night, we were repeatedly woken up by loud partiers outside of the hotel lobby( on Hotel property) . At 4 am My husband had to speak to the front desk, but the staff was unwilling to address the situation, so he had to go outside and ask the people to quiet down himself. The situation worsened the following day. After returning from our business meetings (this was a business trip), we were greeted by a loud party in the room next door. I called the front desk, asked for the manager and was told no manager was on duty on the weekends . The person I spoke to suggested they would give the guests a warning, though it’s unclear whether they actually did. The noise continued, so I knocked on their door very politely, even wishing them a happy birthday, and asked them to be considerate. They said they were leaving soon, and things did quiet down – but then we received an outrageous phone call from the front desk, warning us not to knock on the neighbor's door again, or we would be removed from the hotel! To my complete shock, about 15 minutes later, the Milwaukee Police Department knocked on our door, informing us that we were being removed from the hotel. The officer told us that management had ordered our removal from the property. Keep in mind, from the time I asked my neighbor to be considerate of the noise to the time the police knocked on my door was less than 30 minutes. I was in tears, in complete disbelief, and in utter shock at how we were treated. As an Honors member of the Hilton brand, I never expected to be treated like this, especially when we had done nothing wrong but ask our neighbors to be considerate. To make matters worse, the front desk clerk who facilitated our removal falsely claimed to be a manager and refused to provide her name. She even lied and said we were warned twice. We were escorted off the property by the police and left to find alternative accommodations late at night. Adding insult to injury, despite my repeated attempts to contact Hilton Corporate (I actually have a case number) and the general manager of the hotel via phone and email, I have received no response. This lack of accountability and decency is absolutely appalling, and I remain in shock over how we were treated. I am extremely disappointed and feel utterly disrespected by this entire experience. This is not the service I expect from Hilton, especially as a loyal customer and Honors member. If you’re staying for business, do not stay here. If you are here to party, this is the place for you. This hotel doesn’t care about their guests, and apparently nei

Just a one night stay with two other adults. Room was spotless and roomy, peaceful nights sleep despite the hotel being busy. Great location with a short walk to all downtown activities. Small outside seating area which was nice with your morning coffee. Good breakfast buffet selection.

We had a Sunday night stay for a concert nearby. At the 3pm check-in time, our room wasn't even ready with the reason being the hotel was fully booked the night before and housekeeping was behind. It seemed this happened to other guests based on people lingering in the lobby. In the room, we were given a single bath towel & our shower gel tube was empty. The AC unit in room was incredibly loud as well. I will say that the towels were nice & new & fluffy and the beds were very comfortable. However, I don't feel that this hotel was worth $200 for a single night. Just inflated rates because of concert/Germanfest/Harley Fest in the area.

Jordan had wonderful customer service and professionalism with a smile always on his face! Every time I saw him when I was there, he always inquired about my day with such a positive energy about him that you knew it was genuine. Definitely worth coming back to this hotel because of him if I ever came back to the area!

Extremely professional! Valet was so helpful Excellent service. Highly recommend. Stayed two nights for a concert. Perfect location. Carson was at the desk. Answered all my questions and extremely fast to get my car. We will be back!!!!!