Grand Mercure Awaji Island Resort & Spa

The hotel location is near the famous Uzu no Oka Onaruto Bridge Memorial Museum. The hotel and room is a bit old but still comfortable.

nicely located at a remote area, so could enjoy the beauty of nature. Facilities are good as well.

My non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room. One staff told me that because the room was "Japanese Style", and that I had to take the bedding from the closet, move the low table and make up my own futon. I live in Japan and I know what a "Japanese Style" room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why "five star hotel" if one has to make up one's own futon AND receive education on what a "Japanese Style" room entails [ I am in the hotel business]. The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel. The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but "closed". No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel. I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)

Good hotel with helpful staff!

淡路島美爵酒店坐擁明石海峽大橋和瀨户內海的無敵海景，地理位置優越，衹能適合自駕遊的遊客。我們入住的海景房寬敞舒適，落地窗讓清晨的海上日出成為每日驚喜，早餐和晚餐種類豐富，尤其推薦淡路島牛奶和本地洋葱料理，但周邊餐飲選擇較少，晚餐需依賴酒店餐廳周圍吃的不自駕就需要打的出去吃。 酒店服務貼心，前台能流暢英語溝通，並提供周邊景點攻略。頂樓露天温泉雖非天然，但人少清凈，搭配海景非常放鬆。缺點是設施稍顯陳舊，且缺乏親子娛樂設施。總體而言，這裏適合追求寧靜海景和慢節奏假期的遊客，性價比在淡季尤為突出。

初めての利用です。 サービスも充実していて、お部屋も広々、いたるところに飲み物サービスなどあって、 とても贅沢な宿泊でした、満喫できました。 ありがとうございました。