Hampton Inn & Suites Minneapolis West/Minnetonka

Great comfort, terrible customer service Very rude check in person. Told me there were no other rooms when I asked to be moved away from traffic noise. Said “ take it or leave it”. Also asked for a carton of milk, it was evening, and he said no, don’t have any. We have made this same request at other hotels including your chain time from time and they always go to kitchen and provide the milk.! Just not very welcoming or accommodating.

Family weekend Everything was great! Breakfast was very good and lots of choices! Pool hours were nice. Good location

The room was clean and orderly and the personnel were friendly and busy keeping the check in and breakfast areas clean even though the guest activity was considerable.

We were sitting in the shared space in the lobby. There was a group of about 15 of us which included our 13 year-old kids. Then, a soccer team and all of their parents and coaches came into the shared space. With screaming children running around uncontrolled. The parents were drinking. The coach of the team had organized games for the children and was walking around blowing a whistle. It was chaos. They refused to control their children. They refuse to quiet down or stop blowing the whistle. The night manager was aware of everything going on. He refused to do anything about it. I don’t know if he was afraid of the parents of these children. The manager came up to our table and asked us to calm our children down. We told them they weren’t our children. But he refused to say anything to anyone else.

1st time staying at this Hampton Inn. Definitely won't be the last. Room was clean and spacious. Area is convenient. Price was great. Couldn't ask for more

Pick this hotel it is amazing. Amazing, tens across the board. No issues. Just comfort.