Minster Mill Hotel

We spent two days at Minster Mill. We've previously stayed at sister hotels in the Andrew Brownsword group and we were equally impressed by Minster Mill. It's such a lovely location and we couldnt fault the service and quality. Looking forward to next time.

You can only use the spa for 90 minutes if you book a treatment so very little to do on a cold wet and windy winters afternoon. Can see the grounds would be lovely in the summer. Staff were very friendly Room 109 is extremely hot....the wardrobe even hotter.

After carefully researching and selecting a room based on certain requirements I needed being 25 weeks pregnant with twins, we ended up very disappointed with our experience. This was our last romantic trip away before becoming parents and unfortunately it was a bit of a let down. I chose to book a room that had a private outdoor space, an extra futon bed, and close to the car park. I haven’t slept well whilst pregnant so the extra sleeping space when booking was appealing incase the bed wasn’t big enough so my partner would have an extra option for sleeping. We also wanted an outdoor space, as I can often can feel hot and nauseous at random, so having access to outdoors also appealed to us. We also realised the type of room we chose, would be nearest to the car park, which was ideal for carrying luggage and being near to our car in the rare case of an emergency. Despite this careful selection, when we arrived we were told by the receptionist that we had been “upgraded” to a room nearer to the main building. I was initially grateful for the upgrade although had some concerns we might not be where we had carefully selected. When then arriving to the room I quickly discovered that we had been in fact downgraded to a standard double, that was much smaller then the room we had booked, and also had no private or any outdoor space for that matter. It also had no futon and was significantly smaller. We complained immediately and was informed the room we had in fact booked wasn’t available (had been given to someone else). We were offered a bigger room that had a larger bed to make up for the futon that wasn’t available, and an outdoor space. Although I was grateful for the rectification, it was inconvenient as we had to move our luggage again (no help was offered with this) and we were also now further away from both car park and main building and down a flight of stairs. For me it was the insult of being told we had been offered an upgrade when it was so obviously a downgrade- did they not think we would notice the stark difference in room & no private outdoor space!? Disappointingly, The new room we received was also filthy! Initially I gave them the benefit of the doubt that we had been moved room in the evening and at short notice, but even the next day when the cleaner came, the floors were left filthy, it seemed other then the bed being made and new towels, nothing was actually cleaned. In the 3 night stay, our room was only cleaned once, despite us leaving the “we are out exploring” sign on the door every morning. I don’t think the floors were cleaned at all during our stay and we found what looked like a blood or food stain on the throw over, again which wasn’t changed (we discarded that to one side). We only tried the breakfast once at the pub over the road and it was average for the price, although service was good. Similarly, the spa facilities were average, but the spa therapists were great and the treatments were 10/10 which made up for

The hotel looked beautiful from the outside. However the room was so hot we had to sleep with the windows wide open - not ideal on the ground floor. No way to turn the heat down. The sink and toilet were still dirty I had to clean it myself… Bedside lamps didn’t work… Woke in the morning went to make a cup Of tea and there were no teabags or milk, and only 1 glass for water? Coffee pods had t been replaced and when I went to call reception the phone didn’t work either! Definitely wouldn’t return

Charming boutique hotel in the picturesque Oxfordshire countryside. The property effortlessly combines historic character with modern luxury, The beautifully landscaped gardens and riverside setting create a serene ambiance, perfect for relaxation. Rooms are elegantly designed, blending contemporary comforts with rustic charm. The on-site restaurant impresses with its seasonal, locally-sourced menu, and the spa looks great ( need to come back to try it properly). Attentive staff ensure a warm and welcoming experience. Ideal for a romantic getaway or peaceful retreat, Minster Mill is a hidden gem worth discovering.

This was our third visit to Minster Mill and unfortunately, the place is beginning to feel a little tired. The prices are increasing but this is not reflected in the rooms, some had stains on the walls and cracks. Firstly, the spa is still a lovely space and the treatments were wonderful- the hot stone massage was a real treat. However, we were really surprised to be charged a service charge on top of an already expensive treatment, we have not had this anywhere else. Hidden charges leave a bitter aftertaste. The rooms are still cosy with wooden beams however, they are beginning to look a tad tired and could do with some closer attention. The soundproofing isn’t great. The pre-paid breakfast was okay however on checkout we were charged a service charge for breakfast which again, we have not had anywhere else, especially on a prepaid service. The grounds and surroundings are still very captivating and the staff are welcoming and friendly.