Qp Hotels Lima

A las chicas de la recepción les falta ser más acojedoras y sonrientes

qp Hotel Miraflores The room was okay. It wasn't even sound proof. There was no give in the bed. We asked for an extra blanket. Was given a mattress pad. The bathroom was poorly designed. The toilet was so close to the wall that you had to turn sideways to use it. The tub of the floor was so dirty and you wouldn't want to set foot in it. The breakfast was luke warm especially the pancakes and french toast.

The hotel was in a good location, within short, walking distance to many shops, restaurants, and souvenir stores. Convenient, clean, and quiet location.

We reserved and prepaid for a Superior Suite with a Jacuzzi tub. The hotel had the wrong information and blames us, yet WE SHOWED THEM 2 CONFIRMATIONS AND VOUCHERS PROVING that we PAID FOR a superior room. We have been traveling since for 20 days hiking & trekking, so we got a jacuzzi tub for the last days of the trip to relax. This was for our 25th anniversary, and this was our last part of the trip. They did absolutely nothing to make it right! Nothing to fix it! And did not offer us any money back and we're sitting in a regular room.

Ok for a few nights. Nice room; modern and clean. Room was spacious with kettle, tv, bottled water and usb sockets. Bed was comfortable. Breakfast was nice, not a huge choice but enough to get the day started! Coffee machine available 24/7 in reception. Unfortunately roof top hot tub was not functional, and indoor pool looked grubby so didn't use. I was not overwhelmed with the friendliness of staff.

Complaint The room I stayed in was very comfortable and well-appointed, and I truly appreciated the overall cleanliness and ambiance of the hotel. However, I must express disappointment with the breakfast service. The dining room was very small, and it was overcrowded, which detracted from the overall experience. Additionally, I found the breakfast options to be quite limited, primarily focused on bacon-based items, which seemed unusual for a hotel of your caliber. As a guest, I would expect a wider variety of options to cater to different tastes and dietary preferences, especially at a 4-star establishment. It is also uncommon to have to pay extra for an omelette at a hotel breakfast. This was a first for me, as even in smaller hotels or bed-and-breakfast establishments, they typically offer to prepare an omelette for you at no additional cost. I don’t believe this would be costly for the hotel, but it’s an important consideration for the guest experience. I believe improvements in the breakfast offerings and the dining room setup would significantly enhance the guest experience. I was also surprised by the lack of communication from the hotel staff. During my stay, I encountered agents who didn’t speak a word of English, which felt a bit unusual and impersonal. Clear communication is an important part of a positive guest experience, and I believe speaking English in a such high rated hotel would have made a big difference.