Comfort Inn Miramar Beach-Destin

When I left it was a lot of construction. When I got back it was finished and gorgeous! It wasn’t a lot of the same staff but the staff there were super! Tess has continued to be amazing in every way! My room was just right! There is no other place that I would rather be and I can’t wait until my next stay! Thank you guys so much for taking care of us.

Checked in after driving all day, the front desk employees were not friendly and had to reprint our paperwork a few times. We finally get into the room and peel back the sheets to check them, only to find a bug crawling in the bed and a few dark hairs in the sheets. We call the front desk and the lady comes down to see for herself, picks the big up and squished it, throws the hairs off the bed and is acting like we’re kind of crazy for not wanting to stay and wanting a refund. The front desk was equally as annoyed on our way out and clearly mad and temperamental with us because we were not going to stay. Stay anywhere else this is not the place. Photos look nice online but in person it’s dinghy.

Coming here feels like a home away from home. In my last review I failed to mention the superb customer service that I received and witnessed. Roderick and Calisia go out of their way to make sure my room is perfect before I check in. Roderick actually walks with me and helps me inspect the rooms! Calisia waits patiently for my return to give her the ok before she puts my information in. The customer service i witnessed was with Calisia. A woman from MS made a reservation, but her card and her husbands' card were charged. The woman was cool, but you could tell she was pissed! Calisia remained calm and explained to the woman that she was unable to help her due to the rules of the hotel. She remained professional and kind during the entire process. I spoke to the lady the next morning and even though she was still irritated (which I don't blame her) she managed to compliment Calisia on how sweet she was and that she understood her position. I have been in the hospitality industry for over 40 years and I know sincerity and kindness. The entire staff is consistent with every guest and they are greatly appreciated!

This appears to be a nearly new hotel and I have been there for 3 visits now and none have been great by any means. The first night there wasn't very back but there is no water pressure in this hotel at all; so if you have long hair plan on an extended shower as there is not any pressure or volume for that matter. The second visit I was put into a room that because of work, I immediately took a shower and used the restroom and the shower didn't drain and the toilet didn't flush so I then requested a room change. They did not have the room that was reserved but still needed a usable room so I took it. This hotel is booked by the office manager so I didn't have a choice but had to stay there again; and have complained to the desk staff (understanding they personally can't do anything) about the water pressures on each of the first two stays, and upon check in they mentioned they had it worked on. Well the water pressures is still horrible and this time on two occasions there were bugs in the bathroom. I didn't complain at all as it doesn't seem to help and thought I would leave the comments here. Bottom line, if you are looking for a cheap stay and don't care they by all means go for it but I can tell you that my office staff is going to be requested that I never stay there again. Spend the extra money and stay somewhere else.