Paradise Beach Club

Initial impression as we arrived was wow this looks stunning . The pool is right out front main reception and a very welcoming invite as you enter . And that’s where it ended . It is clear that there are two kinds of rooms available - the newer yet smaller cleaner rooms . Then the one we stayed in - rooms 501 onwards . Older , dated yet bigger . The First Gentleman checking us in had the enthusiasm of someone who did not want to be there . We could not connect to the internet and had two people spend more than 30 mins trying to connect us . I realise this is a first world issue but with things happening at home we need to be available . The light next to the bed needed a different plug otherwise could not be turned on - let alone plugged in . Should not have to have called for that to be fixed .The drawers missing knobs , the bathroom without hand towels which we had to request . The worst was the amount of black mould and dripping water across the air conditioning pipes in the bathroom . It looks unsightly to say the least . Dinner was an all out argument with multiple staff over a beer that was not ordered . It left us feeling like very under valued clients . Having worked in customer service I have always tried to keep a client happy even if I know they are wrong ( in this case we were not ) . In bed I felt an odd lump down near my feet - under the fitted sheet . I un made the bed to discover someone’s eye drop vessel - unused at least - on top of the mattress protector !!!! What - really - you didn’t notice that as you made the bed . I would recommend you stay elsewhere as it’s 50/50 if you get the right staff and the right room along with the right level of service . Very disappointed . Bad reviews spread faster than good sadly .

We stayed two nights in this hotel as part of an Intrepid tour of Sri Lanka, therefore did not choose it ourselves. If I could give this hotel 0 stars I would. Almost everything went wrong for me whilst I was there unfortunately: - Within two hours of arrival, it was clear that a member of staff had been in my room whilst we were on the beach - items had been moved about in my bag (we think they were looking for prescription ***** as it was the washbag compartment). Fortunately everything was in the safe but the manager was called, and basically accused me of lying about it; - Next morning the toilet broke and wouldn't flush, and the kettle overheated and burnt my hand. Our tour guide was able to move me to a room upstairs which was a million times better, but I had to spend some of the time on day two without a room, which was annoying, as this was our only two days at the beach. In terms of location, the hotel is in a great location on Mirissa beach, which I actually really liked. I would avoid staying here at all costs.

Strange lobby with cars reversing in to lobby area, with exhaust fumes in lobby area. Called reception re issues with room. No response in 4 hours, despite telling me to call with any questions or requests. Welcome drink was nice, but no cool towels provided. No lift access, unless you’re in suites. Staying in Room 104. Bathroom has lots of mold in the grout. Only 2 towels supplied, no hand towels. Towels feel like plastic bags and dry the same. TV unable to be viewed. Went to Reception who tried to fix, said to call back. I’ve called 3 times and it’s now 4 hours later and still no response. Safe is a locked draw. Only two thin pillows supplied. Tired and in need of a freshen up. Towels are grey (originally white). Sheets are dirty and pillow cases not changed. Light not working beside bed- the bulb finally got changed after 5 hours and 3 staff looking at it. Not a luxury stay by any stretch of the imagination. Lots of Eastern Europeans staying at hotel with differing ideas of respect towards staff and other guests. The standout experience at the hotel was the live music at dinner ( which was interrupted by children watching tv shows very loudly on their phones. Staff really need to ask people to use earplugs so as not to disturb dining experience)

My husband and I thoroughly enjoyed our two weeks holiday at Paradise Beech Club. Our flight times were changed at the last minute, which meant we arrived in the middle of the night, 8 hours prior to our check in time, and the hotel provided us with a courtesy room at no extra charge, to allow us to sleep. I can honestly say, the entire hotel staff could not do enough for you. They were genuinely the most kind, polite and friendly people we have ever met, and we have travelled a LOT! The Hotel facilities are not what you would get from a luxury five star hotel in Dubai or Mexico, for instance, but they do not claim to be, and it is unfair to compare such countries…judge each country on its own merit. Also, it was a fraction of the price! However, We believe the hotel to be the best you’re likely to get in a Southern Asian country. The rooms were basic, but they were clean and comfortable, with a sea view. They were cleaned each day, with tea, coffee and fresh water provided every day. The beech was beautiful golden sand and well manicured. We saw several Turtles burying their eggs on the beech at night, which is a priceless experience in itself! We also snorkelled with turtles on our local beech. There are other nice bars and restaurants on the beech, some with live music. The pool was nice, and an added bonus, as not many hotels in Mirrisa have a pool. The sun-loungers were comfortable with cushions and clean beech towels provided. The food was fresh and tasty with local cuisine on offer and a few other varieties. It was buffet style breakfast and evening meal, which we didn’t even realise was included. The drinks and cocktails were fantastic. So, that being said; I would highly recommend the hotel, and Mirrisa beech is a hidden gem! So it’s 5/5

I had a terrible experience at Paradise Beach Club Mirissa and would strongly advise others, especially local Sri Lankans, to avoid this place. I stayed here with my wife, daughter, and mother across two rooms, expecting a relaxing holiday. Instead, we were met with unacceptable and outright discriminatory behavior. The hotel staff were extremely rude and dismissive, while clearly prioritizing white-skinned foreign guests. Despite multiple polite requests for a takeaway breakfast (as we had early whale-watching plans), the staff failed to provide us with anything – even though we were on a half-board package. We ended up missing meals that we had already paid for. The service around the pool was equally appalling. I tried to place an order, but the waiter rudely brushed me off saying he was “busy,” and never returned. When my wife asked for assistance regarding hotel amenities (which were poorly maintained and not properly marked), she was completely ignored. This level of disrespect and poor service is unacceptable in any hotel, let alone one that claims to be a "beach club." I do not recommend this hotel to anyone. There are far better places in Mirissa that value all guests equally – regardless of where they come from.

Maybe once this hotel was good. Now it is very tired and in need of attention. First impression of room is good, but on second look - TV didn’t work, had to be replaced; mould on every surface - door to bathroom, wardrobe doors, chest of drawers; opened drawer on chest of drawers and knobs came off in your hand; door to patio really difficult to open as runners were shot; after shower drying self with towel - so threadbare it ripped. Head to bar for a drink - ordered the advertised Aperol Spritz described in cocktail list correctly as Aperol, Prosecco & soda .. when served it was Aperol, flat soda water & Sauvignon blanc. Raised with management -,eventually they came back with- “we haven’t got any Prosecco “