Gästanvändare
5 juli 2024
I stayed in this inn from July 2nd and 3rd. Many things are wrong about this place except the location! They got the location right. Breakfast: Basically, it is a trap! There is no protein or decent food. It is just a bunch of bagels and mini cup cakes plus coffee! Fridge: I had to keep my medication in the fridge and trusting the fridge works, and I woke up in the morning noticing the fridge was indeed warm. On my way out in the morning, I informed the front desk gentelman that the fridge is not working, and he said he is new here( USA) since two weeks ago! He said he would let his boss know. I took off for hiking and came back around 7pm and asked the front desk person( a different person) if they had the fridge fixed and he Said he is not aware it and it is not his responsibility because he was not in the last shift! It was a totally disturbing situation. I argued back that it is the facility,s responsibility to provide an adequate service per their committee adversiment! And the front desk didn't even say sorry for the inconvenience. Eventually, after arguing for a couple of minutes, I told the gentelman directly what action you are going to take! He Said he will come and check it out. Again the front desk person argued back me in a way that it is my fault that the fridge doesn't work or he is not responsible because he wasn't in that shift. The staff in this premise needs to be trained that the policy and customer rule is based on respect and doing their best to address the issue in a responsible way not by arguing basic issues. Very bad experience! And if I could have minus in the stars I would give them minus 5 stars.
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