Sorrel River Ranch Resort

The best things about Sorel are the location, view, and the excellent restaurant. We visited in November and it was dreamy - only the two of us plus a few more people here and there at the breakfast place. Super quiet, gorgeous crisp weather - and we basically had a private chef! Gary, Andrei, and Portia made our evenings really special. The menu could have been cut way down with so few guests to accommodate, but we enjoyed everything we tried. Since we were the only guests on our last night, Gary made us a personal tasting meal that was incredible. Risotto on the fly - the man can cook! We had beetroot hummus with crispy garlic and chickpeas; risotto with blueberries, pistachios, topped with duck confit; and stracciatella topped with paper-thin sliced pears, mint, prosciutto and lemon oil. On other nights he made a truffle Mac and cheese that I’m still craving, and a special cheesecake for my husband’s birthday. Gary’s food was absolutely complemented by the nice service by Andrei - a true professional straight out of the Yellowstone Club. We were very well taken care of. I was also impressed by the prompt and friendly communication I had with June during my booking process. I had to make some changes and she made it super easy. The room was just ok, nothing to get excited about. But the views are amazing and we prefer spending time out in the valley rather than in Moab. So many great hikes and canyon adventures in the area. There aren’t many options, other than camping, to stay right on the river out there, so it’s worth the price for sure.

We made a reservation five months ago. Within a week, we found out we needed to change our plan and cancel our reservation. I called customer service to cancel and they charged us a cancellation fee of 10% of the total reservation cost and called it a credit card processing fee. I questioned the fee and the customer service person agreed that it was too much. I asked to speak to a manager and they would not talk to me or call me back. I do not recommend making a reservation here. It’s located far from Moab and there are much nicer, newer and more convenient places to stay (along with better restaurants options). We ended up staying at the Hoodoo Hilton Curio and had an amazing stay there.

The team has such pride in the service they provide and the care of the property. They are masters of saying yes to your every request, and making sure you have everything that you need. During an unexpected city- wide power outage, they showed their true colors in offering everything they could to make it enjoyable and the hospitality was next level at every turn.

Terrible, terrible service and attitude. Do not be fooled!!! Had to cancel a reservation 8 months in advance due to an unexpected pregnancy and they charged over $1,000 for the cancellation even though I had made the reservation just a couple of weeks earlier. They will clearly be able to fill the reservation as it is during their high season and they have 8 months remaining. Manager was uncaring and unsympathetic. This place is all about squeezing the last dime out of you and not caring about providing a good experience.

My girlfriend and I went to the Thanksgiving dinner 2024. We expected a gourmet meal for $95pp but it wasn’t to be. Lukewarm turkey with cold gravy, a stuffing which really defied explanation, no potatoes, undercooked and over salted broccoli and Brussels sprouts… The whole experience was completely underwhelming and sad. Neither of us had ever experienced stuffing that was a mix of almost all mushrooms with other vegetables-no bread at all. Frankly it was terrible. Cool and crispy broccoli covered with balsamic vinegar was just odd and poorly designed. Well there was ham; for the price we expected more than pressed meat. Unfortunately it was Salvation Army quality ham loaf at best. Desserts were grocery store quality as well. Death by chocolate was only due to the awful pudding it actually was. The pecan pie was redeeming but by that point we got up and left after being so disappointed. Over $200 wasted on due to lack of quality and cooking.

My wife and I stayed at Sorrel in early November. Overall, we were very disappointed. The Sorrel website says it is a "luxury Moab resort", and although the views are amazing, it's way overpriced for the product. The good: we went on an ATV Onion Creek tour from the resort, and the tour and our Sorrel guide were great. The staff tries hard but most are new and not fully trained. We had a good dinner one night (only one other table occupied that night). But we had a not so good dinner the next night and there was only one waiter for an 80% full restaurant. Felt bad for the waiter who tried really hard. Our bedsheets had a rip and should never have been put on the bed. Many of the walkway lights are out so it's very dark. No flashlight in the room. Breakfast was a joke - not served in the main lodge but at a touristy out-building near the main road. Everything for breakfast is pre-made so nothing is made "to order". The actual breakfast is nothing like the menu we had been emailed 5 weeks before our stay. The "daily resort fee" was $157 a night - for what? (pool etc closed). A non-negotiated 20% tip was added to our two dinners (including our bottle of wine). All that seems aggressive especially in conjunction with the $157/night resort fee. Sorrel has internet, but I could not connect to our home cameras - which always works with a cell signal. Seems like Sorrel is throttling data (with a $157/night resort fee??). Bottom line: Sorrel's cost is far from worth it (over $1,000/night + resort fee + 20% tip). Honestly feels like a rip off. There are lots of hotel options in the town of Moab at a variety of price points - all much closer to the national parks. Why not stay in town for less $ and walk to a variety of restaurants?