SpringHill Suites Mobile

I was amazed with the customer service provided by Sue (at the front desk) She went above and beyond to make sure we were comfortable.

We took a gamble and we stayed at a Springhill suites we normally stay at Hilton hotels like home too, and we’ve never really had an issue, but we were very disappointed in this hotel. It was not very clean and it was rundown. Tired looking. I would not stay here again and I would not recommend this hotel to anyone.

Everything was fine. I give it a good rating for 3 reasons: 1. We asked for a towel in the lobby and were told it would be brought up to our room, but it never arrived. 2. The shower in room 425 was clogged. 3. The breakfast was terrible, and the person in charge is not up to the task. She's slow and lacks character, and the service left a lot to be desired.

its very affordable nice hotel , good breakfast, pur room is very good clean just need a little renovation needed for sofa beds the cushions are torn and dirty , plus most of lights did not work in room , else staff is so great , clean lobby and quite environment 👍

The only part that I wasn’t happy about, after several days of not needing my room to be cleaned, I asked for a cleaning and a bed change. I was told they do not do daily cleanings on the weekend. Housekeeping brought me bed linens and I had to change my own bed. I already have to do that at home. I don’t want to have to do it when I stay at a hotel too. Also, the pool area could be cleaner and needs more chairs to lay out on. Other than that, everything was good. The reception staff was wonderful. The room was very clean when I checked in. On my day of departure, my plane did not leave until late afternoon, and I was allowed a 2pm check out. That was wonderful and excellent customer service. I will most likely stay here again when we come back next year.

The building smelled absolutely horrible, especially in the elevator and hallways. The room was decent but not worth 160 for a night. Ac had some issues and making alot of noise. The the lady that checked us in was nice and sweet so thank you for that, that was the only thing pleasant about our stay