Sentrim Castle Royal Hotel

Sentrim Castle Royal Hotel recensioner

Sentrim Castle Royal Hotel

WMPC+X2F, Mombasa, 00100, KenyaVisa hotellinformation
Sentrim Castle Royal Hotel
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Gästrecensioner

8.2/10
Mycket bra
59 recension
Verifierade recensioner
Läge och interiör8.2
Bekvämligheter8.1
Service8.2
Renlighet8.1
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Alla recensioner(59)
Positiva recensioner(50)
Recensioner med foton/video(7)
Vänlig personal(5)
Negativa recensioner(2)
Thomas Berlin
Standarddubbelrum
Bodde på mars 2025
Ensamresenärer
25 recension
10.0/10
Enastående
Publicerades 18 maj 2025
Wonderful location, walking distance to Fort Jesus. Great breakfast, lovely restaurant. Comfortable room with free coffee and tea, rooms with balcony facing street or to courtyard. Very friendly and professional staff, a truly welcoming place. Historic building, well preserved.
Översätt
6/16
Gästanvändare
Standardtvåbäddsrum
Bodde på maj 2024
Affärsresenärer
2 recension
9.5/10
Otroligt
Publicerades 30 juni 2024
It was a great place to stay in! Very friendly staff and good location! However, the internet might be very slow in the room so you might have to come out to the front to use it
Översätt
Gästanvändare
Standarddubbelrum
Bodde på okt. 2024
Familj
15 recension
10.0/10
Enastående
Publicerades 16 nov. 2024
Everthing was perfect
Översätt
Gästanvändare
Standarddubbelrum
Bodde på jan. 2025
Par
5 recension
10.0/10
Enastående
Publicerades 17 feb. 2025
Great service
Översätt
Baixianduguhuanghou
Standardtrebäddsrum
Bodde på sep. 2024
Familj
22 recension
9.0/10
Utmärkt
Publicerades 6 okt. 2024
一樓的餐廳食物出品非常不錯 就是你需要有點耐心，三人房非常非常寬敞，地點對於第二天逛老城非常友好
Översätt
Amaerfeibuhuatiemuer
Standarddubbelrum
Bodde på juli 2024
Affärsresenärer
75 recension
8.0/10
Mycket bra
Publicerades 17 aug. 2024
設施：好 衞生：好 環境：好 服務：好 市中心，酒店好像剛裝修過。
Översätt
KIKOohuo
Standarddubbelrum
Bodde på dec. 2024
Par
24 recension
7.5/10
Publicerades 10 jan. 2025
床單被罩枕套使用次數多了，有中央空調，吹風機，設施中規中矩，老城裡沒什麼好酒店，還可以吧。
Översätt
Gästanvändare
Standardtvåbäddsrum
Bodde på okt. 2024
Affärsresenärer
4 recension
4.0/10
Publicerades 8 jan. 2025
房間還算大，但很舊
Översätt
Gästanvändare
Standardtvåbäddsrum
Bodde på aug. 2024
Affärsresenärer
7 recension
6.0/10
Publicerades 25 nov. 2024
挺一般的，設施很久了
Översätt
Gästanvändare
Standarddubbelrum
Bodde på aug. 2024
Affärsresenärer
22 recension
10.0/10
Enastående
Publicerades 10 sep. 2024
服務員態度很好
Översätt
Kimani W
Bodde på mars 2025
Affärsresenärer
10.0/10
Enastående
Publicerades 28 apr. 2025
I write on behalf of BFSUMA to express gratitude for the *exceptional hospitality, excellent conference, appetizing culinary, and exquisite ambience experiences.* We were accorded first class treatment yesterday by your team of staff while you hosted us for dinner with our president at Zawadi Hall. This has gone a long way to cement our working relationship, and we anticipate forward to an extended cordial business engagement. We wouldn't hesitate to recommend your facility to others as well.
Översätt
6/10
Svar från boendet: Dear Kimani, On behalf of the entire team at Sentrim Hotels, we sincerely thank you for your kind words and thoughtful feedback. It was our absolute pleasure to host you and your esteemed guests at Zawadi Hall. We are delighted to hear that you enjoyed the experience from the ambience to the service, food, and hospitality. Your appreciation truly means a lot to us. We value our partnership with BFSUMA and are excited about the prospect of growing our relationship further. Please know that our doors are always open, and we will be honored to welcome you again for any future engagements. Warm regards, Sentrim Castle Royal Hotel.
Carol M
Bodde på feb. 2025
Affärsresenärer
10.0/10
Enastående
Publicerades 17 mars 2025
Great customer service Food and were amazing. Very friendly staff. Nicodemas and team were amazing. I will recommend the facility. Looking forward to creating more good memories at Sentrim Castle Royal Hotel-Mombasa Carol of marketing ensured we got the best services.
Översätt
Svar från boendet: Dear Carol, Thank you for your kind words and for highlighting the exceptional service from Nicodemas, Carol, and the rest of the team. We’re delighted to hear that you enjoyed the food, the friendly atmosphere, and your overall experience at Sentrim Castle Royal Hotel. We truly appreciate your recommendation and can’t wait to welcome you back for more memorable moments with us! Warm regards, Sentrim Castle Royal Hotel
Gästanvändare
Bodde på apr. 2025
Annat
10.0/10
Enastående
Publicerades 25 maj 2025
Conference service was perfect we had over 30 people in attendance,for all your Conference and events please contact Ms Caroline incharge of sales who will tailor make good packages. Food was perfect 👌 Staff too are accommodating. Ambience great 👍 Also easily accessible whether coming from North or South Coast
Översätt
Gästanvändare
Bodde på apr. 2025
Annat
8.0/10
Mycket bra
Publicerades 24 maj 2025
Sentrim Mombasa has gone out of its way to beautify the city of Mombasa. For many years the garden right at the entrance was an eye soar. The eye soar is NO more. Thank you for listening to our suggestion.Asante Congratulations. The work has definitely improved the hotel.
Översätt
AbedaH
Bodde på apr. 2025
Familj
6.0/10
Publicerades 9 maj 2025
One of the landmark hotels built in the year 1938. A hotel which was one the best rated hotels for a long time. Today, run down and mismanaged. With a perfect location , if visiting the CBD in Mombasa. Taken over by Sentrim hotels , but, lacking in so many essentials needed to give it a four or five star rating . Which it had at some point in the past. Sentrim hotels need to really revamp this hotel. Our second year staying at this establishment, we were hoping for some improvement since our last stay, but, it’s even more run down . A fresh coat of paint isn’t enough , when there is no hot water, door locks don’t work , no internal communications ( you need something , you have to leave your room and ask the front desk ) , bathroom fittings have rusted away . This can go back to its former glory with proper management. If visiting Mombasa and need to book , make sure you get a room in which everything works .
Översätt
Svar från boendet: Dear AbedaH, Thank you for taking the time to share your detailed feedback and for choosing to stay with us again. We truly appreciate your continued support and your candid insights about your experience. We sincerely regret that your recent stay did not meet expectations. Your comments regarding the condition of the facilities, lack of in-room communication, and overall service challenges have been noted with the seriousness they deserve. While it’s true that Sentrim Castle Royal Hotel holds a rich heritage dating back to 1938, we acknowledge that restoration and improvement are needed to uphold the standard and legacy it once held. Please be assured that your concerns have been escalated to our management team, and we are currently reviewing areas that require urgent upgrades. Your feedback is invaluable in guiding us toward meaningful change, and we hope to make your next visit one of noticeable improvement. Thank you once again for your honesty and for giving us the opportunity to do better. Warm regards, Sentrim Castle Royal Hotel.