Ziwa Beach Resort

My experiences include both good and bad ones: GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave. BAD: Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya. Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars. I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates. But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.

It's a shame that the hot shower wasn't available❗️It's very relaxing and the breakfast is delicious. I recommend it.

We stayed at Ziwa Beach Resort in July 2025 for a few days of relaxation after climbing Mt. Kilimanjaro and had a lovely, peaceful stay. The food was good with a large choice of vegetarian options and different cuisines, and breakfast each morning had fresh fruit, eggs made to order, fresh juices, and traditional Kenyan food. The rooms were spacious, made with natural materials, and our sea-facing room with a balcony was perfect for relaxing. The surroundings were quiet and peaceful, allowing us to be close to nature, apart from some ongoing works to enhance the hotel. The owner, Nitin, was very welcoming and made us feel at home. The only improvements would be to address the salty water in the sink and shower and to install some sun umbrellas which are portable. Overall, Ziwa is a really nice, quiet eco-lodge for anyone looking to unwind by the sea.

I went to the restaurant for three days. The first two times I ordered food and a big bottle of still water to drink. The third time I noticed that on the menu the price of the water was half the price that they charged me. I confronted the manager with the fact and, while admitting that they had taken double the money, they took out a piece of paper, not signed by me or anyone else, pretending that there was still a bottle to pay. I could not order any food, was encircled by three hard headed people, I told them that I don’t want discussions and that I want to eat. Instead of passing my order to the kitchen they wanted to discuss till I give in. I stood up and went away. I ate at nearby restaurants lido and la casa di nico were I was treated as a king.

We enjoyed our stay at this beautiful place. The atmosphere, the cleanliness, the service and the attitude of the staff was excellent. You get service with a smile. The food, although vegetarian , is of excellent taste and value for money. We are already planning to go back to Ziwa Beach Resort next year. We will recommend this place to anyone going to Mombasa to enjoy the real Kenyan hospitality

Overall I would recommend. My Oceanside view room was glorious each morning as I watched the sunrise over the beautiful Indian Ocean. Staff was attentive, and professional for the most part. Only one issue was experienced during my seven-night stay. The food. The "included" breakfast is vegetarian as is the restaurant there, so I wound up taking my meals from outside the resort, or I had Uber eats deliver. I believe I paid extra for the breakfast but that's water under the bridge... When a friend and I attempted to bring in food delivery, and dine at an outdoor table in the common area- well let's just say, there was a problem with the staff and management. I was surprised with a stern rebuke by the waitress and then by who appeared to be a manager at the resort. I was told that we could not enjoy a meal with meat in any outdoor dining areas. Hilarious. They serve alcohol, folks are boozing it up, but I received hostility for attempting the crime of eating chicken biryani lol!! Considering that they sell/serve alcohol to their guests, I find it hypocritical that they would be so offended about me having so much as a hamburger! Anyway, that issue was resolved because for the remainder of my stay I took my meals upstairs in my beach-side suite. Be prepared to do the same if you are an omnivore. It's a good, economical resort along a clean stretch of Beach; I might recommend staying there again, just be aware that the staff are sensitive about eating outside food.