Four Seasons Hotel & Leisure Club

It's not often that I want to rate a place zero stars, but this was 100% one of those instances. My partner, her three children, and I all went to the Four Seasons to grab some food, charge some devices (tablets and phones), and use their internet. This was all following Storm Éowyn. To clarify, my partner's children would all be neurospicy like her and myself (she's Autistic and I've got cPTSD and ADHD). Her eldest son is Autistic and would be slightly more profound than the rest of us. I initially had a poor interaction with a girl in the restaurant. She was incredibly rude for no reason. Following that, I approached the reception to give feedback on their staff and politely complain. Before I could even explain anything, an overbearing voice from beside me started asserting that the hotel staff were all doing their best etc. I explained that none of that was really what was in question. I wanted to tell them that I'd had a very rude experience. This offensive gentleman got right up in my face in an extremely threatening manner. I was extremely surprised to discover the gentleman was non other than Frank McKenna, MD of the hotel. His completely casual attire and overall manner, should have given a clear indicator of the unprofessional approach I would experience. What resulted was an initial exchange between Fank and I, followed by an exchange between Frank and my partner. The contents of which were Frank detailing how Autistic children should be put in care and he would ring Tulsa about her child. Where someone gets off saying that to a parent is beyond me.

A brilliant experience from start to finish- communication ahead of stay was great and the staff could not have been more professional or helpful during our stay. We checked in as an extended family group of 8 adults and 8 children. The Four Seasons team accommodated us all together for both dinner and breakfasts. Dinner was delicious, and there were lots of options for our gluten - free family member. Pool area was well maintained with a sensible shallow play area for the little ones and lovely sauna for the adults. Best of all were the family rooms with an actual door between the main bedroom and sitting room-come- second bedroom so the whole family could have a restful nights sleep. Would recommend to anyone looking for a good family hotel.

Excellent and Exquisite Afternoon Tea. We have been to The Savoy, The Ritz, Claridges, The Dorchester and many other hotels for Afternoon Tea. We must say the Afternoon Tea at Four Seasons Hotel Monaghan, Ireland was absolutely exquisite. Beautifully made sandwiches, delicious pastries. Service was fantastic. Thank you.