One Resort Aqua Park & Spa

Pro's... Bungalow style rooms throughout the majority of the hotel. Our room consisted of 1 X double bed in a large room, and through a door/curtain led to 3 X single beds for our two boys followed by a small garden patio. Large bathroom with walk in shower. Cleaned regularly, fresh towels provided and a hairdryer. Waterpark was great for kids and adults. Open 10-1 and 3-5pm. Entertainment team was great, really good with kids. Friendly but not pushy. We joined in with aqua aerobics, darts, step aerobics, crazy golf & table tennis. We cannot comment on the quality of the night time entertainment as kids club started at 8:30pm, followed by night show at 9:30pm which were a little late for our young children. Food was plentiful with lots of choice (although lots not labelled so no idea what it actually was). I would say lots of choice for adventurous eaters. Staff work very hard...including the dining room staff, the cleaners, the gardeners. Shout out to the man who cleaned around the waterpark pool constantly throughout the day to keep it spotless. Spa is great and can recommend a massage (normally cost £50 but offered us a deal - £80 for 2 massages 50 mins long. We highly recommend booking onto the camel rides and quad bikes with the Ali Baba excursion team. Reception staff very helpful. Hotel right on the beach - some watersports available. Secure beach with police presence. Felt very safe. Cons... Took half an hour to check in (only us and 1 other family checking in) and then to be shown to our room (this felt like forever with 2 young kids at 10:30pm). Very busy dining room at tea time but we always found a table. I feel the hotel could cater for kids more by way of food choice... admittedly my kids are pretty beige eaters but lived off plain pasta, chips and dry bread for a week. I also noticed that most other kids plates were full of the same. Music was very loud around the (waterpark) pool throughout the day, it could be a notch or 2 quieter. We normally do self catering holidays but thought we'd have a go at AI...it cemented to us that SC is better for us. It infuriates us to see people fully taking advantage and cramming 10-15 deserts onto one plate to only take a bite of 1 and then leave everything. Kids left alone to fend for themselves at the burger and ice cream stall leaving dirty plates around and throwing half eaten ice cream cones on the floor to leave the staff to clean up after them. I suppose you seem to find less respectful behaviour at AI. The lad serving at the ice cream stall could do with a customer service refresher course. Burgers and pasta bar served very standard food...don't expect a nice freshly made burger, it's very basic. 1 staff member serving at the lobby bar at 6:30pm just as the dining room was about to open with a queue wrapped around the room. Hotel not really within walking distance to anything. General... Transfer time from airport - 1hr. Hard Rock Cafe - 30-40 mins taxi ride awa

Cery clean and nice variation of food. Maybe a bit lower with drinks quality but beer was very tasty. Nice entertaiments and lovely animators.

The cleanist hotel I’ve ever stayed at, I’m talking from a price point of £1500-£1800 for a week all inclusive for 2 adults and 1 child with flights. There’s always something to eat, even if you’re fussy. A big shout out to Med at the main restaurant, he was great and was lovely to talk too. There’s so much to do all the time, the animation team are great, and will listen if you say no. Tipping does go along way, we took British £ coins and tipped £1 if are service was good, we always had a table waiting for us with our drinks when the attentive waiters were working. We tipped our cleaner £5 on the first day and left a note asking if she could do towels like the photos we’d seen and she did , our room was always immaculate. A big shout out to Cali our photographer, our little one hates photos but he managed to get soo many beautiful photos of her, and even after we’d brought the photos, he’d come and check in on her daily….. she tells everyone we meet about him As said by many before, take your own travel mugs and an extension lead and some £ coins and a blanket for the night if you’re using the air con, I had to use our towels We will definitely be booking again for next year.

Firsr impression of the hotel was lovely Check in was quick and efficient. Hotel tax was £23 per adult for the week, children under 12 are free We had a family room which consisted of a super king-size bed and 2 single beds we were in one of the blocks and glad we were as it was nice to sit out on the balcony. Tv only had one channel which was cnn but that didn't bother us as it was only on when we had went back to the room to shower and change. Can't fault the cleaner he was in every day even on days when I said just towels he cam back later to clean and had some lovely towel art on our bed Pools were fantastic, there was one for everyone's needs whether it was for a swim, or going on the slides there is also a lazy river and a kids splash zone The staff were all lovely very helpful but not to pushy. The animation team are one of the best I've seen in all inclusive they never stop Loads of snack bars around the hotel grounds to suit every Food and drink was a let down. I personally will eat and try anything but unfortunately the fruit was sparse, the meats were flavourless. I lived on omelette (show cooking area) they were the best meal that i had and the chef knew my order after the first day. The pasta bar did a mean bolognese and aribiata which was my meals for rhe week that and chips in a bap The only thing drinkable was beer some from our group asked for vodka and were never given it, they got gin or rum I would definitely go back to tunisia because of the people but wouldn't stay in this hotel

Animation: Absolutely amazing especially Ziko, Ninja, Jackson etc. They were honestly all fabulous and get you involved in all activities. I was even able to join them in one of the shows. I will say that I think they need a bit more relaxation time or even another day off as the job is very tiring and hard The energy they bring to the job is AMAZING. Atmosphere: Always loud and upbeat with music playing and there is always something going on, the hotel has a happy and energetic atmosphere with GREAT shows and service Rooms: I dont think the rooms are terrible, no double beds are a big pain think i fell through the gap a few times haha The safe was an issue on the first day as the last guest had left it locked and i was told that someone from reception would come at 11 am the next day, no one turned up so i made my way to reception once again and i was told someone would be over in 30 minutes. Maybe about 2 hours later someone turned up to open it. I also had an issue with the hairdryer but my first time in june no issues Even with these minor issues I absolutely LOVE this hotel and will definitely be back for a 3rd time

Writing this review with some tips for others I wished I’d known before going. It’s the 2nd time we’ve been, the first being in 2022. Standards have definitely slipped since the first time we went but overall I would recommend going. Tips - 1. Take your own cup/mug/large glass - the plastic cups are TINY plus 99% of them are damaged from being kicked around on the floor. They aren’t cleaned properly either. A thermal bottle to keep drinks cold is a must! Ice is very sparse even at the bars so drinks go warm very quickly. If you want a large glass whilst you’re there you have to tip the bar staff & request one but again they are rare to find. 2. Alcohol choice is VERY limited (local lager, rose/white wine only at the pool bar…I don’t know why!), there is local spirits available at the lounge bar by reception & the beach bar but that’s it. Lounge bar serves 3 cocktails. So if you want a drink I’d take your own. 3. If you require a plug next to your bed for say medical equipment you need to request a family room. 4. When you check in ask for a 2nd key card to leave in room - this keeps the electric on. Otherwise the fridge goes off, air con etc. 5. Tip your cleaner if you want the air con left on 6. If you exchange money to dinar remember it is illegal to take it out of the country. You will be stopped & asked at the airport. I saw two young girls have at least £70-100 taken off them in dinar. 7. Take English money with you, they love it out there! If you buy anything you will get major discount if using our notes £££. 8. Pack your own snacks & cordial (those little squirty juice are a god send). There is a shop on site but it’s quite pricey. 9. If you have a fussy eater the food is very limited. Chicken nuggets are available each day, chips can be located at the far end of the main restaurant (down the stairs & head out towards the beach). I got asked a few times ‘where’s the chips’. Pizza is also located here but the cheese is very runny. 10. Fresh pancakes everyday at 3.30 at the burger bar near the slides - delicious! 11. If you order from the snack bar & want a whole pizza you need to ask for a ‘hot pizza’. The ‘cheese toast’ is a crusty baguette with cheese, lettuce & tomato. 12. Take your own pool inflatables. 13. I ordered a silver ring from the guy that walks round & I can confirm it is silver & hasn’t gone green etc. 14. This resort is quite spread out so if anyone has mobility issues it can be quite difficult as there are no benches in between. 15. Like with most resorts sunbeds get ‘reserved’ early so be prepared. The entertainment staff are amazing & work extremely hard everyday. The fire show was fantastic! The kids club is also excellent. The rooms are clean as are the resort grounds. The pools & slides are great & the top reason we booked. There is a lot of French, German & other foreign national guests some of which we found VERY rude but this can happen anywhere. The WiFi is rubbish in the room but ok in reception. There is no l